Operations Manager, EV Charging

Octopus Energy

3800

Brighton, UK, United Kingdom

Posted on: 2024-05-02

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Octopus has already revolutionised energy - now we’re on a mission to revolutionise the way we power our vehicles. We need your help to power up our EV charging team to the next level and deliver the outrageously amazing experience Octopus Energy customers love and expect.

You should know…we’re different.

You won’t believe it until you actually start working here. We try to explain it during the application process but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.

We treat our customers with patience, kindness and warmth. We have SO MANY STORIES of the relationships customers have built with us as if we were family. They send us poems, artwork, handwritten letters, photos of their family, babies and pets. It’s bonkers and we love it.

What you'll do

As our Operations Manager, you'll be the driving force behind how we help our EV charging customers. We want every interaction to leave our customers feeling energised, empowered, and well, a little dazzled.

You and your team will be empowered to genuinely help customers, in a way you would like to be helped. This is a full-time, office-based role in Brighton.

Lead and inspire our sales & installation support team to deliver exceptional service, exceeding customer expectations at every step.

Obsess over smooth coordination between sales, operations, and installation teams so customers get a flawless end-to-end experience.

Find, share, and implement ways to continuously improve how we do things.

Work collaboratively with our marketing and product teams to streamline the EV chargepoint buying process for our customers.

Keep building on our vibrant team culture (for a sense of the Octo-vibe, check out Episode 1 of the Inside Octopus podcast!).

Own all the reporting for EV charger installations; monitor and analyse data to identify what’s working and what needs to be improved

We’re a one-stop shop for EV drivers, so you’ll work closely with other EV-focused teams at Octopus: our EV leasing business (Octopus Electric Vehicles), our public charging platform (Electroverse), our game-changing smart tariff team (Intelligent Octopus Go), and our partnerships team (who are forging relationships with most car manufacturers).

Why else you'll love it here

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

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