Operations Account Manager

Number of employees

3800

Coventry, United Kingdom

Posted on: 2024-06-14

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We have an exciting opportunity sitting within our ECO team, for an experienced Account Manager to help combine our great internal capabilities with those of the key strategic partners who will support our delivery. 

Here at Octopus Energy ECO, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy! We are super passionate about helping customers on low income and benefits to improve the insulation in their homes, to help reduce their bills and carbon emissions.

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 

Visit our perks hub - Octopus Employee Benefits

What you'll do

  • You’ll be responsible for Performance management of our 3rd party partners…ensuring regular measurement of delivery against agreed KPIs
  • Continuous improvement will be key; optimising processes, building incremental increases in delivery - and ensuring that best practice is adopted and evolved
  • Manage key accounts - with service providers across installation and service delivery
  • Build strong relationships with your stakeholders - with a strong sense of trust,  teamwork and mutual accountability that fosters win-win outcomes
  • Utilise data across your role to make the best possible decisions, understanding how to manage, analyse and collate data from a variety of sources
  • Partner with our relationship management team to combine day to day management of service delivery with more strategic approach to partnering strategy and leveraging opportunities across B2B relationships
  • Coordinate multiple internal teams to support, facilitate and drive strong delivery from our partners
  • Facilitate internal / external meetings - keeping all teams on track with key deliverables and accountabilities
  • What you'll need

  • Previous experience in an Account Manager role ideally in a Field/Installation capacity
  • Ideally experience or knowledge of ECO4/GBIS measure 
  • Experience in working in a dynamic high-growth company is preferable
  • Experience of producing high quality complex reports
  • A solution focussed approach especially with regards to resolution of issues
  • Enthusiasm and entrepreneurial spirit – someone who makes things happen
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