Manager, Field Partners

Rivian

10000

United States, California, Palo Alto, United States

Posted on: 2022-04-26

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

<div class="content-intro">Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.  As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. </div>Manager, Field Partners is a very exciting cross-functional management role that ties together the program development and field operations teams to ensure seamless customer experience with our field service teams. Our approach to service remains as innovative as the vehicles we produce.     In this role, you will partner with the leadership teams of various departments throughout Rivian to ensure alignment with the objective of driving and capturing process adoption. You will grow and manage a team that will partner closely with: Field Operations, Service Parts, Service Engineering/Quality, Service Support, Mobile Service, Roadside, Delivery, and Digital Products. Your team will be responsible for being the absolute the subject matter experts on what resources are available to each of Rivian’s Service Centers. You will ensure that your team regularly engages with each of our service locations so that our field teams have the support they need and that the resources put in place achieve the maximum impact.    You will be required to budget and manage your team’s travel throughout North America and Europe to ensure that your team supports our service team to deliver a superior customer experience.  Responsibilities <div> <ul> <li>Experienced manager who has performed in both direct leadership roles and roles that require influence without authority</li> <li>Build, support, and coach a regionally remote team that will be high performing, operations focused and motivating</li> <li>Create a program to capture and rate completion of training with the ultimate goal of partnership </li> <li>Deep understanding of both Field Service and the programs designed to enable the field team</li> <li>Understand the ‘why’ behind each program strategy developed while simultaneously keeping an open mind to the reality in the field</li> <li>Confident leading a team in an ever-changing environment</li> <li>Excellent communication skills and comfortable sending and training to large groups of teams, typically remote from your location</li> <li>Ability to build a program from the ground up to incorporate aspects of training, analytics, leadership and be able to produce root cause findings and present solutions</li> <li>Anticipate obstacles and resource constraints and partner with team to determine ways for optimal performance</li> <li>Willingness to be responsible for a region while the program expands </li> </ul> </div> Qualifications <ul> <li>Willing to travel up to 75% of the time within your region as well as to other offices as needed</li> <li>5+ years of program/project management experience</li> <li>Extensive experience building program documentation and communicating changes in process at all levels</li> <li>Capable of building trust with a focus on problem solving while adhering to set standards and operating procedures</li> <li>Excellent written and verbal communication</li> <li>Success leading a remote team and able to demonstrate accountability while interacting with many stakeholders</li> <li>Ability to be empathetic in nature with a passion for acquiring and sharing knowledge</li> <li>Experience with automotive</li> <li>Experience with coaching or teaching a bonus</li> </ul> Location: Service Centers on and around the Bay Area and Northwest, based out of Palo Alto, CA<div class="content-conclusion"><h4>Equal Opportunity</h4> Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at <a href="mailto:[email protected]?subject=Application%20to%20Rivian%20-%20Assistance%20Request">[email protected]</a>. <h4>Privacy</h4> We take your privacy seriously. For details please see our <a class="c-link" href="https://rivian.com/legal/candidate-privacy-notice" target="_blank" data-stringify-link="https://rivian.com/legal/candidate-privacy-notice" data-sk="tooltip_parent">Candidate Privacy Notice</a>.   Please note that we are currently not accepting applications from third party application services.</div>

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