IT System Specialist

Omnidian

207

Remote, United States

Posted on: 2024-09-04

Category: renewables

Apply now

Please let Omnidian know you found this job on Work in Green. This will help us grow!

Apply to job

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Systems Associate/Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our IT infrastructure. You will troubleshoot and resolve hardware and software issues, assist with user account management, IT asset management, and participate in various IT projects. You'll collaborate with colleagues to document processes, ensure smooth operations, and help drive our IT initiatives forward.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

IT Support & Administration (80%)

Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.

Respond to service desk tickets and deliver timely resolutions to technical issues.

Assist in the installation, configuration, and maintenance of software systems.

Monitor system performance, identify issues, and escalate as needed.

Manage user account provisioning and permissions across various systems.

Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops, networking equipment, peripherals) and software licenses.

Configure, deploy, and troubleshoot VPN client software for remote users.

Support employee onboarding and offboarding, ensuring smooth transitions.

IT Projects & Technical Support (20%)

Assist with IT projects by participating in product evaluation, providing basic technical support and executing entry-level tasks.

Help implement new IT solutions under the direction of senior team members.

Contribute to technical aspects of IT initiatives as needed.

Who You Are

You are comfortable with IT troubleshooting and support, and eager to develop your skills.

You have clear, concise, and articulate written and verbal communication skills.

You possess strong organizational skills and can quickly reprioritize tasks as needed.

You have a curiosity and growth mindset, with a proactive approach to learning and development.

You demonstrate empathy and respect for coworkers, partners, and customers.

You are a problem-solver with enthusiasm, patience, and thoroughness.

Experience You’ll Need

2+ years in IT support, system administration, or a related field

Experience supporting a remote staff

Some experience with Google Workspace and/or Microsoft Azure.

Proficient in managing Mac and Windows computer systems.

Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions.

Exposure to IT project support or small-scale project tasks.

Some basic understanding of scripting and automation tools, including PowerShell.

Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise).

Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).

Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect).

Experience That's a Plus

Any of these are great, and none are required:

Experience resolving user-reported issues and managing service tickets.

Familiarity with identity providers like Okta.

Experience with workflow automation tools (e.g., Make, Zapier).

Experience supporting Salesforce.

Exposure to Cloud Service providers such as AWS

Familiarity with managing IVR systems ( e.g. phone.com, Amazon Connect )

Familiarity with installing, configuring, and managing servers (both physical and virtual).

Knowledge of virtualization platforms (e.g., VMware, Hyper-V).

CompTIA A+, CompTIA ITF+, CompTIA Network+, and ITIL certifications

Work-life and Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

Here are the next roles in this career track:

Systems Associate

Systems Specialist

Sr Systems Specialist

Systems Administrator

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

3255 Renewables jobs