IT Support Specialist
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
We’re hiring brilliant scientists, engineers, and builders passionate about developing world-changing technologies. If that sounds like you, check out our open positions.
About Helion
We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.
Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group and new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). Now, we're turning up operations for Polaris, working towards delivering the world's first fusion power plant.
More than ever, it's a pivotal time to join us and have the opportunity to solve real challenges to create a better energy future. You will see first-hand how we value urgency, rigor, ownership, and hard truths, knowing it will take each to do what no one has before. Joining us, you will push the boundaries of what's possible and transform humanity for the better - because the world can't wait.
What You Will Be Doing:
As an IT Support Specialist at Helion you will interface directly with end-users to provide technical support including setting up hardware, installing software, imaging workstations, and working collaboratively with other IT team members to resolve issues. You will contribute to managing day-to-day IT operations and assist with infrastructure and system maintenance. You will report directly to our IT Support Manager at our Everett, WA office.
You Will:
- Provide Technical Support
- Provide hardware and software support to users with varying technical abilities in a timely manner with a mind for excellent customer service
- Perform triage and assessment for tickets, including prioritization of work and when to escalate to proper technical team
- Assist with onboarding, setup, configuration, support, and maintenance of desktops, laptops, mobile devices, peripherals, and more
- Collaborate Cross-functionally
- Escalate issues that require input or assistance from other team members
- Work with our System Security and Network Engineering teams to support networking issues, connectivity, VPN, and Wi-Fi troubleshooting
- Provide education, service, and support to end-users from a variety of departments including engineering, business, and more
- Build Improvements
- Help refine processes and guides for use by other IT team members or general staff
- Provide input to improve IT services and company practices
- Writing technical Stanard Operating Procedures (SOPs) and non-technical end user documents
- Contribute to the improvement of IT operations including processes development, documentation, and asset inventory
Required Skills:
- Bachelors degree or equivalent experience
- 3+ years of IT support or service experience
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users
- Experience with ticketing systems and managing ticket backlog
- Experience supporting and troubleshooting Microsoft 365, Active Directory, and Windows operating systems environments
- Experience troubleshooting PC hardware issues, basic IP network functionality, and networking hardware such as wireless controllers, access points, and switches
- Experience using remote management tools
- Experience with setting up A/V equipment and provide tech support for meetings and company events
- Ability to work independently and as part of a team in a fast-paced environment
- Flexibility for occasional on-call work on evenings, weekends, or holidays
- Certifications in ITIL, CompTIA A+, and Microsoft
#LI-ONSITE #LI-AM1
Total Compensation and Benefits
Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation.
This is a non-exempt hourly role.
Benefits
Our total compensation package includes benefits, including but not limited to:
- Medical, Dental, and Vision plans for employees and their families
- 31 Days of PTO (21 vacation days and 10 sick days)
- 10 Paid holidays, plus company-wide winter break
- Up to 5% employer 401(k) match
- Short term disability, long term disability, and life insurance
- Paid parental leave and support (up to 16 weeks)
- Annual wellness stipend
NOTE: Underrepresented people are less likely to apply unless they meet 100% of the job's requirements. We believe in hiring people, not checklists, and encourage you to apply even if you do not check all of the boxes. If this job isn't the one, we have many other openings that may be a fit.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If we reach out to you to begin an interview process, we will also ask if you require any reasonable accommodation at that time.
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