IT Associate

IT Associate
At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem-solving, new technologies and making a positive impact in our communities.

Job Summary
We are looking for a self-driven, experienced IT Associate based out of our office Indiranagar, Bengaluru, India, to lead and support Urbint’s India operations while acting as a key contributor to our global IT strategy. The ideal candidate thrives in a Mac-heavy environment, is proficient with modern ticketing systems like Jira, and can work autonomously to streamline and strengthen IT infrastructure and processes across regions.

What You'll Do
●Own all IT operations and support for the India office; act as the primary technical contact for all India-based employees.
● Administer and manage Google Workspace, Office 365, and other enterprise tools.
● Manage, maintain and support our inventory of Mac devices; manage Apple fleet using Jamf Pro.
● Manage Okta, our identity and access platform, for seamless and secure user authentication and lifecycle management.
● Administer access controls for our applications, systems, and infrastructure, ensuring appropriate permissions are granted based on role and security policies.
● Respond to IT support tickets through Jira or other ticketing systems, ensuring timely resolution.
● Manage local infrastructure; handle daily IT operations involving Zscaler, VPNs, optimizing its use and improving security coverage.
● Implement and uphold IT security best practices, especially regarding onboarding/offboarding and endpoint protection.
● Own and streamline the end-to-end process for new hires and exiting employees in collaboration with HR and operations.
● Provide support coverage during US non-business hours as needed.

Who You Are
● Bachelor’s degree in Information Technology, Computer Science, or related field.
● 5+ years of hands-on IT experience, preferably in a startup or tech-focused environment.
● Proven experience managing Apple ecosystems and Jamf Pro.
● Working knowledge of Zero Trust Systems (such as Zscaler), including day-to-day use and security optimization.
● Proficient with Google Workspace, Office 365, Okta, Jira, and other modern IT tools.
● Strong understanding of identity management, device lifecycle management, and IT compliance.
● Strong interpersonal and organizational skills.
● Able to work independently with a proactive, problem-solving mindset.

Benefits
● Competitive compensation package
● Generous Paid Time off, Paid Company Holidays including Mental Health Days
● Medical Insurance covering self, spouse, 2 children and parents/in-laws
● Hybrid work – 3 days at office; 2 days at home

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.