Interested in joining our Customer Service team? 🐙

Octopus Energy

4300

London (GB), USA

Posted on: 2026-02-12

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

This is a speculative application 👀

We’re not hiring for this role just yet, typically, positions open towards the end of a quarter or at the start of a new one, for example, late December (end of Q4) or January start of Q1) but we know great people don’t always appear at the exact moment we press “go.”

If you’re interested in being part of the team when we do start hiring, this is your chance to raise your hand. By applying, you’re letting us know you’d love to be considered, and we’ll reach out directly when the role officially opens.

Because let’s be honest…

Want a soul-sucking call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you’ve ever worked with curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense, just a group of brilliant minds tackling challenges together.

⚡ It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it- BOOM - something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

Sound like your kind of thing? Let us know and we’ll be in touch when we’re ready to hire. If you don’t hear from us immediately, please don’t take it as a no, it’s simply down to timing.

We really appreciate your interest and look forward to connecting when the time is right.

The types of people we would love to hear from are those that are...

⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.

🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.

🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.

🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.

💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen

💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.

🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

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