Industry Analyst

Number of employees


Milan, IT, Italy

Posted on: 2024-07-02

Category: energy

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

At Kraken we’ve developed an innovative platform that is licensed to support 54 million customer accounts in 17 countries, and we aim to serve 100 million globally by 2027.

Industry Analytics is a newly established business area that sits in our Industry Implementation product group. Our purpose is to serve as the foundation for energy industry expertise in every market. Industry Analysts leverage specialist domain knowledge to detect where issues originate and solve key problems for our clients and end consumers. We are responsible for ensuring Kraken manages industry data successfully, and support Tech and Product teams to develop efficient and compliant products.

As the volume, scope and geographical range of the business rapidly expands, we’re looking for individuals who have a deep understanding of their local market to join Industry Analytics teams across the world, to help us build and maintain our industry data, processes and products.

We’re passionate about building great technology to change the way customers use, and think about energy for the good of the planet. This is a fantastic opportunity to work with us on real market-based challenges, help to drive the development of Kraken’s industry products, move us towards net zero, and support the energy transition.

What you’ll do

  • identify problems and take ownership of them, from carrying out root cause analysis to seeing through to resolution
  • provide support in resolving errors and bugs in industry messages (the level of support will vary per country)
  • monitor the success of Kraken’s industry products to proactively spot and resolve issues quickly to protect end consumer experiences
  • scope out compliance needs and changes and implement them alongside Tech, considering deadlines, capacity and resources
  • liaise with tech, product, our clients and others to identify new features in Kraken that need to be built or enhanced
  • gather requirements, define approaches, and help write pitch documents so developers can hit the ground running with new projects
  • help prioritise work that champions building purposeful, valuable solutions 
  • build and maintain dashboards including our monitoring and alerting suite (this will vary per country)
  • create frameworks and documentation to enable self-serve in the business (e.g. industry glossaries, process maps, onboarding material)
  • be exposed to new technologies and tools
  • What you'll need

  • expertise in the Energy Industry of your local market, with a focus on the supplier perspective
  • an eye for detail, to support in spotting and helping resolve errors and bugs
  • curiosity and a passion for problem solving
  • a data-driven and outcome-focussed approach - you recognise what needs to be done (and just as important, what doesn’t right now)
  • a keen desire to make things better and identify opportunities for improvement through automation
  • ability to work with ambiguity and define problems
  • data skills or analytics experience (or a passion to learn)
  • data visualisation and dashboarding is a plus
  • ability to read and write basic SQL (or a passion to learn)
  • project management skills including strong organisation and time management
  • a love of learning across subject areas
  • to be a great listener - fantastic ideas come from everywhere in Kraken Technologies,  so you’ll need to be able to spot and harness them
  • local language and English is required
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