Field Support Specialist

Octopus Energy

3800

Brighton, UK, United Kingdom

Posted on: 2022-03-18

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Our smart meter programme is the hardware backbone of that innovation. Octopus Energy Services is building a field force of engineers and support staff to install these meters. It is a crucial tentacle of the business. We pride ourselves on delivering on the doorstep, the same outrageous customer service that has seen Octopus Energy achieve 5-star Trust Pilot ratings (with over 25,000 reviews) and the only energy company to be recommended by Which? five years in a row.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

The role

The Field Support Specialist role is a broad one, involving a spectrum of responsibilities. Your role will focus on ensuring a smoothly run Field Operations team that is able to work as effectively as possible.

The role will also utilise your analytical skills to report error patterns to relevant stake-holders and ultimately improve operational efficiency and the customer service experience.

This is an opportunity to get under the skin of what it means to operate an energy company end-to-end and gain an in-depth understanding of a dynamic industry.

What we value

Teamwork

Communication

Flexibility

Empathy

Organisation

Adaptability

What you'll need

To be outgoing and have a passion for building strong relationships with customers

You’ll have a strong understanding of how to provide a great customer experience

You’ll be a passionate team player who wants to work in a collaborative, tight knit environment.

Details

We will invest in your professional training and development!

Shifts are 8 hours between 8am - 10pm weekdays, on a rota basis. Weekend shifts occur every 6 weeks, for which you’ll get a weekday off in lieu

Salary: £21,500.00 per year

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