Field Service Partner Account Manager

Omnidian

207

Remote, United States

Posted on: 2024-12-07

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Partner Account Manager, you will act as the primary liaison between Omnidian and our network of construction and solar contractors, ensuring a seamless onboarding experience and high-quality support for our Field Service Partners (FSPs).

Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Partner Relationship Management (50%)

Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.

Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.

Coordinate with FSPs and Accounts Payable to support invoices and payments.

Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.

Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.

Performance Oversight and Analysis (30%)

Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.

Gather stakeholder feedback on partner responsiveness, technical skills, and communication.

Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.

Identify and implement efficiency improvements to enhance partner performance.

Training and Development (10%)

Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.

Define Salesforce platform requirements and develop related training materials for FSPs.

Facilitate smooth onboarding and ongoing training for new and existing FSPs.

Continuous Improvement (10%)

Identify and implement efficiency improvements to enhance Field Service Network performance.

Gather feedback from partners to identify improvement opportunities and implementation strategies.

Pilot new service strategies to boost partner engagement and performance.

Who You Are

You have exceptional relationship-building and communication skills.

You excel in data analysis to inform data-driven performance management and decisions.

You are highly organized and capable of managing multiple priorities simultaneously.

You thrive in a collaborative environment and can navigate cross-functional team dynamics.

You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.

Experience You’ll Need

3-5 years operations, vendor, and or sub-contractor management.

Contract management and exposure to pricing negotiations.

Demonstrated ability to work with KPIs, SLAs, and performance metrics.

Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.

Proficiency in managing invoices, payments, and other account-level operations.

Experience That's a Plus

Experience in the renewable energy or field service industry.

Familiarity with training program development and facilitation.

Advanced knowledge of performance tracking and reporting tools.

Extensive contract management experience.

Work-life and Culture

All of our roles offer the opportunity to work remotely

If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle

If you are near one of our employee clusters, we offer one or more local gatherings per year

We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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