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About the company:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
- Able to work independently performing mobile repairs
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform diagnosis, repairs, installations, and inspections on vehicles
- Diagnose and repair moderate to complex electrical and mechanical vehicle issues
- Support campaigns and containment initiatives
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Support, Train, Coach, and Mentor other technicians as assigned
Qualifications
- Automotive Technology/Technician Degree or equivalent experience
- 5 or more years of automotive experience preferred
- 3 or more years’ experience working on vehicle high voltage systems and HV diagnostic work preferred
- Experience using a variety of test tools including a PICO-scope, PCAN, Kavaser Memorator, & breakout box
- Experience in bumper-to-bumper diagnosis and repair
- Hybrid repair background a plus
- OEM Certified Master Technician is a plus
- OEM Specific Technician Training is a plus
- Strong Mechanical and Electrical diagnostics experience, including high voltage systems
- Strong written and communications skills
- Strong organizational skills with attention to detail
- Has had experience mentoring and coaching other technicians
- Ability to drive non-commercial truck and trailer
- Ability to travel as needed, up to 75%
- Must possess a valid driver’s license, and have a clean driving record
- Experience working in start-up environments preferred
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Fully Vaccinated against the COVID-19 virus (proof required)
- Must be at least 18 years old
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Privacy
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Please note that we are currently not accepting applications from third party application services.
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