Manager, Upfitting Solutions

Role Overview

The Manager, Upfitting Solutions will own the strategy, process, and execution of how Harbinger vehicles are configured for real-world customer use cases. This role serves as the technical-commercial bridge between our customers, dealers, sales teams, engineering, and external upfit partners—ensuring every vehicle is delivered with the right body, equipment, and configuration based on Harbinger’s specifications and customer needs.

This person will be the internal expert on upfit compatibility, application mapping, and configuration guidance—helping customers and dealers confidently select the right solution while ensuring feasibility, compliance, and scalability.

Key Responsibilities

Customer & Dealer Enablement

• Serve as the primary upfit subject-matter expert for customers and dealer partners
• Consult with customers to understand use cases, duty cycles, and operational requirements
• Recommend appropriate upfit solutions that align with Harbinger vehicle specs and performance parameters
• Support sales teams with technical guidance during the sales process

Upfit Strategy & Standards

• Define and maintain approved upfit configurations, compatibility guidelines, and best practices
• Build scalable frameworks for common customer applications (e.g., delivery, service bodies, refrigeration, utility, specialty builds)
• Develop configuration rules, constraints, and documentation to guide quoting and ordering

Partner & Vendor Collaboration

• Work closely with third-party upfitters, body manufacturers, and equipment vendors
• Evaluate new upfit partners and solutions for compatibility and scalability
• Support partner onboarding and training efforts

Cross-Functional Collaboration

• Partner with Engineering, Product, and Manufacturing to ensure upfit feasibility
• Communicate customer-driven requirements back into product roadmaps
• Support homologation, safety, and regulatory compliance where applicable

Process & Tools Development

• Build repeatable workflows for upfit selection, validation, and approval
• Create internal and external documentation, playbooks, and enablement materials
• Support development of digital tools for configuration, quoting, and order management

Continuous Improvement

• Track field feedback, warranty data, and customer satisfaction related to upfits
• Identify gaps, inefficiencies, and opportunities for improvement
• Recommend new standardized solutions based on market demand

Qualifications

Required

• 6–10+ years of experience in commercial vehicles, upfitting, body equipment, fleet solutions, or related fields
• Strong understanding of upfits such as box bodies, service bodies, refrigeration units, liftgates, cranes, racks, specialty equipment, etc.
• Experience working with dealers, OEMs, or fleet customers
• Ability to translate technical requirements into clear customer-facing guidance
• Strong project management and stakeholder coordination skills
• Excellent written and verbal communication

Preferred

• Experience in electric vehicles, alternative powertrains, or emerging mobility platforms
• Familiarity with vehicle integration, electrical systems, weight distribution, and load constraints
• Experience building standardized product or configuration frameworks
• Prior experience supporting enterprise or fleet customers

What Success Looks Like

• Customers receive the right upfit the first time—reducing rework, delays, and confusion
• Dealers feel confident selling and configuring Harbinger vehicles
• Sales cycles shorten due to clearer guidance and standardized options
• Fewer engineering escalations due to well-defined compatibility rules
• A scalable upfit ecosystem that grows with Harbinger’s volume