Field Service Engineer

Number of employees

83

Richmond, CA, United States

Posted on: 2023-01-04

Category: transportation

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Moxion is pioneering mobile energy storage to change the way we move energy through our environment.

We have the power to change the way the world operates and we take that responsibility seriously. Building a culture of collaboration and innovation is essential to effecting change in the world around us. Moxion’s technology and business model put us in a unique position to help build a cleaner future for everyone.

About Us

You know those loud, dirty, and inefficient generators found at construction sites, conferences, and entertainment venues? Moxion has developed a commercial-scale, all-electric version that is powerful, silent, and emissions-free. We’re pioneering mobile energy storage technology and leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and want to use technology to make a real impact at scale. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime!

The Role

As a Field Service Engineer you will be responsible for the overall development of the Moxion Theory of Operations in collaboration with our internal teams. You’ll help design and implement field repair procedures, processes, and systematic diagnosis skill sets for Field technicians. Will ensure the best feedback is provided to Engineering teams and Manufacturing teams. 

At Moxion you get

Health, dental, and vision coverage, unlimited PTO, competitive equity & compensation packages, free coffee and snacks, flexible work from home policy, access to Mountain Hardware, Columbia, Sorel, & Prana employee stores and discounts, credit to company swag store, investment in professional development courses, and parental leave program.

We Value

People are at the core of Moxion’s values. We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing. Diversity in people leads to the diversity of thought and different perspectives to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation. 

Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experience to our company, please apply. If you require any accommodations throughout the process please let us know.

What You'll Do:

  • Be responsible for the development, composition, implementation, and practice of the Moxion Theory of Operations. 
  • Work closely with Technical writers and develop the Moxion repair manual and troubleshooting decision tree. 
  • Support the training of Field technicians in technical repairs and support in diagnosis. 
  • Will be responsible for the implementation of new processes, adaptation of existing processes to new products and continuous process improvement on existing equipment at our customer’s manufacturing site
  • Support Field Technicians in developing the knowledge to diagnose and troubleshoot all issues related to repair or maintenance of a Moxion Unit 
  • Work collaboratively with Engineering and Software teams to ensure tools being developed for Field use are efficient and usable by Technicians around the world. 
  • Develop a structured method to conducting Root Cause and Corrective Actions (RCCA) 
  • Be available for Field Support as needed either on location or remotely 
  • Willingness to travel 
  • Provide daily and weekly reports to department heads as needed 
  • Work to help develop the Warranty and Service Level Agreements for our products 

  • Skills to be Successful:

  • Practice Safety First beyond all things.
  • Deep understanding of Electrical repairs and Maintenance to include Low Voltage and High Voltage 
  • Comfortable training and presenting training methods to Field Technicians 
  • Software products understanding and experience. 
  • Can identify tools and equipment needed for a repair or maintenance operation 
  • Treats the business as their own.
  • Can articulate issues to all levels of Leadership and Engineering
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