Field Service Engineer

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

RESPONSIBILITIES:

•Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.

•Work closely with customers to ensure timely, professional and effective response to customer service needs.

•Conduct customer trainings as needed.

•Facilitate customer interactions, meetings, and updates.

•Provide onsite diagnostic, troubleshooting and hands-on technical support.

•Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.

•Assist/Support Services Manager in active management of 3rd party service contractors.

•Lead Quality Control activities of completed work per Quality Plan.

•Facilitate and participate in formal maintenance management of ES sites through CMMS tool.

•Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.

•Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team

•Create professional quality reports for internal stakeholders and external customers.

•Role will have periodic on-call 24/7 support of external customers.

•Other duties as assigned.

QUALIFICATIONS:

•Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.

•5 years industry experience required (Utility/Generation, Wind, Solar, or Thermal energy/Substation equipment supplier).

•Demonstrated experience guiding safety efforts in an operational setting.

•Must possess strong customer service mindset and a desire to take on tough and challenging projects

•Strong communicator (written and verbal)

•Proficient in Taiwanese and English language

•Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)

•Demonstrated proficiency in Linux.

•Previous experience with NetSuite.

•Ability to travel up to 50% of time, occasionally on short notice.

•NFPA 70E training preferred.