Fleet Insurance Administrator

Octopus Energy

3800

London (GB), United Kingdom

Posted on: 2025-07-18

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for a Fleet Insurance Administrator who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

This customer-facing administration role will focus on carrying out, and suggesting improvements to our existing operations compliance processes, to ensure our fleet of electric vehicles is legal, safe and correctly reported. Your input will also help shape the future of how we ensure we’re always taking the highest care of our cars and our drivers.

We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is a junior hire into the Operations Team, initially focussed within Insurance and Policy Management with a chance to influence how we run our operations compliance with plenty of development opportunities. You will support us in building the operations compliance space to make it as effective and efficient as possible.

About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Please note we use AI to help us assess applications fairly and objectively.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Overview: this role will manage insurance policy setups, eligibility checks, and escalations while ensuring compliance and a smooth customer experience. This role is key in supporting operational changes, such as transitioning to new platforms and processes:

Work in a small team of operations compliance specialists and across other parts of the business to always ensure all our cars are compliant, which will include:

Fleet insurance operations such as policy admin (set ups and mid-term adjustments), claims escalations, and total loss

Overseeing insurance quote validity and coordinate requotes for longer-term orders

Ensuring main and additional drivers meet insurance eligibility criteria (e.g., age, license type, residency)

Handling premium adjustments for claims or points incurred between order and delivery, gaining agreement on changes

Handling escalations and incidents from Customer Operations Specialists internally as well as from drivers directly

Auditing our fleet to guarantee it remains compliant across insurance (make/model, reg, driver name, dates), licence checks, MOTs, and more

Invoice checking to ensure accuracy

Maintaining accurate fleet reporting across our internal systems and third party partners

Feedback on our current compliance processes and systems and propose changes where necessary

Problem solve! Take responsibility for every customer to be driving compliantly and remove any blockers if they arise

Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this

What you'll need

Previous experience in the automotive and/or insurance industry

A passion for administration and audits, you love refining accurate data and have great attention to detail

Excellent problem solving skills and a desire to go above and beyond to solve compliance issues as quickly as possible

Experience working independently and as part of a close-knit team

To be a natural finisher and an effective operator - you leave no loose ends in your path

To want to be part of a rapidly growing company and be comfortable adopting changes quickly

💚 Why else you'll love it here

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits

🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

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