Director of Supply Chain

Number of employees


Remote, United States

Posted on: 2023-10-25

Category: sustainability

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Employment type:

Full time



Experience required:



Salary not provided

About the company:

Rachio helps homeowners keep their lawns vibrant, while decreasing their water footprint. Rachio provides a smart sprinkler controller that brings the smart home outdoors and allows users to manage their sprinkler system from any mobile device. Driven by intelligent, cloud‐based software, Rachio analyzes recent and upcoming weather, humidity levels, personal soil types and lawn conditions, to adapt to each individual yard.

About Rachio

Rachio is a mission-based startup advancing the smart home outside, through conservation and connection. A category leader within the smart home industry, Rachio creates innovative technology and solutions that enliven the outside space of any home through exceptional products, data-driven personalized recommendations and an unmatched user experience. Together, the Rachio community has saved *150 billion* gallons of water - and counting.

About This Opportunity

As the Director of Supply Chain, you will be a key enabler for Rachio’s rapid growth by ensuring best-in-class supply chain execution across quality and flexibility -- owning day-to-day operations and managing Rachio’s third-party partners for manufacturing, 3PL, and freight. You will obsess over Rachio’s inventory and fulfillment, adjusting production schedules to match demand and ensuring on-time and in-full deliveries. You will own key metrics and partner SLAs for production, inventory management, and fulfillment functions, as well as develop and implement strategies and execution plans on key supply chain initiatives. This role reports to the Vice President of Supply Chain and collaborates closely with direct reports as well as Rachio’s Sales, Marketing, Product, and Finance teams. 

What You’ll Do

  • Manage production schedule and coordination for hardware and consumable products, including problem-solving any materials shortages or labor issues to ensure a scalable and flexible operation
  • Manage Rachio’s 3PL and manufacturing partners on a day-to-day basis, ensuring on-time and in full order processing and fulfillment with SLAs consistently achieved
  • Identify and own customer KPI/Metrics reporting (OTIF, Compliance)
  • Maintain relationships with manufacturers and fulfillment partners, including regular travel to sites
  • Establish and own supply chain metrics for production and logistics, including third-party performance against SLAs and key metrics, identifying flags to take action
  • Support demand and supply planning through S&OP and adjust production plans as needed; regularly update contract manufacturers and other production partners on forecast and build schedule timing
  • Own inventory management across 3PL warehouses to optimize for target inventory levels and key metrics
  • Ensure reverse logistics and returns processes are efficient, and any defect data is analyzed and actioned as needed
  • Lead integrations/automation projects to reduce manual entries and increase efficiencies, as well as data accuracy and availability
  • Own SKU setup and management across multiple systems (NetSuite, 3PL, manufacturing MRP, and retail partners) and ensure they sync appropriately
  • Conduct analyses for supply chain and logistics optimizations with recommendations  

What Makes You A Great Fit

  • 8+ years of experience in a manufacturing operations or fulfillment/logistics management role, preferably for an outsourced supply chain (specifically contract manufacturers and/or 3PLs) involving consumer products
  • “Owner’s” attitude, including a willingness to tackle problems through to solutions and an ability to work both independently and across functions
  • Proven ability to develop and execute action plans derived from gathering and analyzing supply chain performance data 
  • Demonstrated success in building out and maintaining S&OP process. Preferably with multiple channels/customers and across multiple CMs
  • Experience working in fast paced environments with start-up level resources
  • Analytical with strong, demonstrated problem solving and critical thinking capabilities
  • Detailed with strong organizational and process oriented mindset
  • Exceptional verbal and written communication and collaboration skills at all levels of the organization, including the ability to communicate complex and/or controversial topics and concepts to a diverse audience
  • Proficient with financial concepts and their application to supply chain and operations
  • Strong Excel & Google Sheets skills and familiarity with ERP systems
  • Proven Negotiation and Contract skills


  • The salary range for this role is $115,000 - $135,000 with a bonus structure based on individual & company performance
  • Stock options

Location & Travel

  • This is a remote position
  • You must be legally authorized to work in the US
  • Travel expectations: Domestic & international travel approximately 25%
  • Although Rachio is a remote company, all employees are expected to travel for an annual company-wide offsite event and in-person team meetings (6-7 days overall) throughout the year. These hosted events include paid travel to and from a selected city in the United States. 

Total Rewards

  • Insurance: 
    • Medical, dental, and vision insurance -- premiums are 100% paid for employees and 60% paid for dependents, based on company sponsored plans.
    • Employer paid Basic Life and AD&D insurance
    • Optional benefits include: short term disability & long term disability, pet insurance, and more!
  • Time Off: Unlimited PTO, 10 paid sick days per year, Empathy Leave, and paid Parental Leave
  • Retirement: 401(k) plan with a company match
  • Professional Development: Employees receive an annual stipend to put towards furthering their education and career growth
  • Work From Home: Employees receive a monthly stipend to put towards enhancing their remote work experience
  • Relaxed dress code: Wear what makes you feel most comfortable working at Rachio

Our Values

  • Start with Empathy: We listen with the intent to understand, not simply to respond. We assume positive intent, and remember that at the end of the day we are all human and on the same team.
  • Fail Strategically: We view the unknown as an opportunity to learn and therefore grow. We encourage and support each other in taking risks and testing the status quo. We bias towards action, look for early feedback, and take the time to openly share learnings with the team.
  • Participate & Commit: We believe that the best decisions are made when we show up fully. We challenge assumptions, discuss the data, and ask the hard questions. Decision-makers protect the time to collaboratively explore and welcome wild and unconventional ideas. In the end, everyone may not agree with the final decision, but they feel heard and are committed to the path forward.
  • Delight to Sustain: We believe that our customers don't have to compromise to be sustainable. Our first priority is to provide a delightful experience that adds value to their lives while creating a better future for our planet. 

How to Apply

  • Please apply via our careers page
  • A cover letter is required

Studies show that women and people of color are less likely to apply to jobs if they don’t meet every listed qualification. Here at Rachio, we care about your ability to get the job done more than how you gained your experience. If you are hesitant to apply but feel you can excel in the role with your experience, we want to see your application!

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.


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