Director of Service Operations

The Director Service Operation has the end-to-end responsibility for the Service operations strategy, for coordinating Installation & Maintenance global processes, building a best-in-class service delivery blueprint with processes, roles, systems, and standards.

They must ensure efficiency through process automation, customer satisfaction, and business growth as part of the CCSL Business Operational Excellence across our installation & Customer support activities, driving excellence in the customer journey from installation to end customer handover and through the full life cycle.

Utilize Lean and Six-Sigma principles and change management methodologies, and have appropriate levels of certification for the role. Creates an Employee First culture that delivers customer value, continuous improvement and foster safety

Your key focus will be:

• Responsible for on [customer] site safety, and training of all CCSL field service personnel.
• Work closely with the Projects, Engineering and Supply Chain, to define improvement plans and objectives in line with the service strategy portion of the service operations roadmap.
• Contribute to business operations strategy development.
• Accountable for coordinating end-to-end global processes on Installation & Maintenance
• Build highly capable team to execute advancements in installation, customer engagement, and value add through equipment condition monitoring and performance
• Drives global common metrics including productivity, cost, quality, delivery, lead time and safety.
• Building and maintaining relationships with key stakeholders to ensure that each project will deliver the required benefits, appropriately resourced, using SMEs and external resources as required.
• Accountable for global operational performance, act as a change agents to ensure maximum positive project impact. Mobilize commitment while delivering proactive and effective communication related to improvement initiatives.
• Employs LEAN and Six-Sigma methodology that realize an EBIT impact of 3% or greater per annum through a combination of increased revenue and/or reduced relative cost.
• Other duties as assigned or requested

Requirements

Is this the job for me?

To be successful in this role you should have a combination of the below knowledge, skills, and experience:

• Bachelor's degree in relevant field or a combination of education and work experience; Master's degree will be a plus.
• Green Belt required; Black Belt preferred.
• At least 7+ years of industry experience (Manufacturing or Service)
• Proven experience in senior service operations management, preferably in the Automotive industry
• Strong leadership and communication skills with the ability to motivate and inspire cross-functional teams.
• Strong analytical, financial and strategic thinking skills.
• Proficiency in using service management software and other relevant tools.
• Ability to adapt to a fast-paced and dynamic work environment.
• Customer focus (internal / external)
• Self-motivated with Entrepreneurial personality
• Team player
• Foster diversity and inclusion
• Ability to drive and execute change
• High resilience
• Willingness to travel

We give you

• The opportunity to continue to develop both personally and professionally, in our rapidly growing company
• A brilliant company culture that encourages initiative, collaboration, and positivity at work
• Great office environment in our new London HQ, close to the London Bridge stations, Waterloo and Blackfriars
• Hybrid working – with the flexibility to work from home for up to 3 days a week

Benefits

• 25 days holiday plus Bank Holidays
• Private Healthcare (family cover available for all colleagues)
• Health Cash Plan
• Income Protection and Critical Illness Cover
• Employee Assistance and Wellbeing programme
• Generous pension contribution – minimum of 5% contributed by the company
• Cycle to Work Scheme
• Employee Perks scheme
• Support towards professional qualification and memberships

Everyone belongs at Carbon Clean

We are passionate and committed to our people. Our aim is to build a diverse and inclusive movement: teams of forward-thinking people, with unique talents, skills, passions, and experiences. It’s talent that matters to us and we encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!wait to meet you.