Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As the Delivery Operations Program Manager, Europe you will be responsible for owning the end-to-end physical operations of our Delivery process in Europe from the moment the car enters the market all the way to the delivery bay. This person is critical to Lucid’s overall success as they are responsible for one of the earliest steps in the regional operational journey. This person will need to work with various stakeholders across different business units in Europe and North America to run and optimize a successful program. The ideal candidate has unique cross-functional experience in managing operational processes and teams across the finished vehicle movements and the delivery readiness processes, while constantly focusing on improving overall operational efficiencies.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
The Role:
Optimize and run the European Delivery Operations Program with a focus on making it as efficient, qualitative and fast as the vehicle(s) being deliveredDrive project plans for various critical operational workstreams, operating as the primary stakeholder for vehicle movements and readiness and working in lockstep with your Delivery Experience Program partner.You will work closely with teams including, but not limited to, Delivery Experience, Logistics, Service, Engineering, and local vendors to ensure the car is at the right location, on time and ready when the customer is prepared to take delivery of their vehicle(s) Develop initial network of cosmetic repairs vendors in locations, coordinate agreements and prepare local capacity to support vehicle readiness activitiesCoordinate the headcount and budget plan for the field delivery operations organization within Service based on volume expectationsHelp develop KPIs specific to the delivery program; the main focuses are customer satisfaction, operational efficiency and quality.Relentlessly focus on process improvement and technical solutions to help scale the overall delivery programStandardize the inspection, technical and cosmetic activities for the field teams to executeCo-own the creation of market-specific playbooks for Lucid’s delivery operationsCreate and enforce a mindset of operational excellence across the entire chain to enable a unique customer experienceProvide support to business partners for ad-hoc initiativesSupport and enable proposals for different levels of delivery experiences based on customer-preferenceWilling and able to be hands on in the field when necessaryQualifications:
5+ years of experience in operational roles in Supply Chain, Logistics, Automotive or Dealership operations with a solid foundation of cross-functional, international coordination and exceptional customer experienceDemonstrated experience in operational process management with a focus on efficiency and continuous improvementDemonstrated experience in project management, from ideation to delivery and launchSolid experience in international operational processes and an understanding of how operational efficiencies impact the overall end customer experienceComfort navigating ambiguity and an ability to build solid, efficient processes in an undefined, unestablished environmentSelf-starter mentality and comfort working in a high energy, fast-paced environmentExceptional organizational skills and attention to detail Strong communication skills, both written and verbalWillingness to travel as needed across the regionValid Driver’s License with a clean driving record for the past 3 year