Damage and Refurb Specialist

Octopus Energy

3800

Staffordshire, UK, United Kingdom

Posted on: 2025-02-20

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for a detail-oriented and highly driven Damage and Refurb Specialist based in Staffordshire, to join our Fleet and Remarketing team.

In this role, you will be responsible for identifying, assessing, and managing damage-related claims, ensuring that any issues related to vehicle damage are addressed efficiently and accurately.

You will collaborate closely with customers, partners, and internal teams to assess damage, recharge to customers and implement solutions to mitigate financial and operational impact.

This is a new role to Octopus so you will have the opportunity to make this your own.

About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do...

Communicate damage charges and handle customer complaints relating to damage recharging

Be data driven and comfortable building reporting to present to the wider business on how we are measuring on damage recharging

Travel to Refurb Sites to inspect vehicles and provide customers with more imagery/ videos

Assess monthly invoicing to check it’s correct & raise any issues

Work with partners to find better processes to communicate the damages

Add information to damage such as a PPR so a driver understands why they are being charged

Challenge repair methods too save us and drivers recharge costs

Be up to date with IT Systems, Excel/Google Sheets (look-ups etc) experience preferred but not essential as we can get training in this area

Work onsite up to 2 days a week at one of our partners

What you'll need...

Based in Staffordshire or able to commute 4 days a week

Previously worked in line with the BVRLA FWAT Guide

Ideally have worked within the car fleet & leasing world

Desire to provide excellent customer service while handing difficult conversations with our drivers

Be able to work independently and use own initiative

Drive to make the role your own; build it up and find efficiencies

Ability to create a good working relationship with partners and be happy to hold them accountable when something isn’t right

💚 Why else you'll love it here

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits

🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

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