Customer Success Manager

Number of employees

125

Remote - US, United States

Posted on: 2022-12-21

Category: agritech

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Transforming our agriculture system is the single most important thing we can do to combat climate change.
That’s why FluroSat and Dagan have combined forces to launch Regrow, a company that empowers the food and agriculture industries to adopt, scale and monetize resilient agricultural practices.

Regrow is a multinational team of scientists, agronomists, engineers, and software developers committed to transforming the supply chain from farm to fork to ensure a prosperous future for people and planet.

Customer Success Manager

Team: Customer Success
Location: Remote

Who we are

We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!

Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agrifood industry.

Our customers are frontrunners in agrifood and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals. 

We're backed by leading investors, such as Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.

Our Mission

Agriculture has the power to reverse climate change. We believe science and technology can help us get there. 
Our goal is to use farmland to cool the earth. We are currently monitoring 150 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.

Job Summary

We are seeking a Customer Success Manager to join our business development and sales team. In this role, you will own the full sales lifecycle for existing ad new relationships ensuring customers are realizing value from our products. You will be tasked with expanding accounts via up-sell/cross-sell, identifying, managing, and closing new large-scale deals, and ensuring customer renewals to drive growth and team revenue targets.



Envision Yourself Here

Does this sound like your dream job? If so, go ahead and apply for the position and we’ll be in touch. We appreciate your interest in Regrow. 

While it may go without saying once you see the diversity on our current team, we encourage diversity on our team at all levels of the company. We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company. 

What You Will Do

  • Grow customer accounts, identifying and driving expansion opportunities to achieve revenue targets.
  • Build and maintain strong relationships with customers in your accounts, from end-users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
  • Develop a high level of knowledge and understanding of sustainability products, and key use cases in the accounts you manage.
  • Drive adoption by demonstrating how the customer can get value from our products and achieve the impact they are seeking.
  • Advocate for product features and improvements as the voice of the customer and work cross-functionally with product and engineering to champion growth and deliver even more value to customers.
  • Your Background

  • 3+ years of strategic account planning and management experience ( you can identify and build out a strategic engagement with a customer, considering the customer and Regrow’s short-term and long-term goals).
  • A strong customer focus and a demonstrated desire to proactively help and serve customers to meet their needs, as well as the ability to build relationships across an organization, particularly with executive sponsors.
  • Experience scoping and/or selling complex solutions to enterprise and strategic customers.
  • Consistent achievement of revenue targets through expansion or upsell of customers, creating strong engagement and adoption of our products.
  • Negotiation and the ability to obtain commitment to a solution or idea, while maintaining integrity and relationships.
  • Perseverance and a go-getter attitude, approaching everything you do with energy and drive.
  • An organized and logical approach to solving complex problems, with the ability to look beyond the obvious and understand root causes.
  • Who You Are

  • Professional background and intrinsic passion for agriculture and sustainability
  • You value collaboration and teamwork. (Our Regrow family consist of a highly diverse and talented team spread across the globe)
  • Cultural familiarly with high-level science academia.
  • You have exceptional project management skills with the ability to manage dozens of moving pieces across multiple projects and teams.
  • Stimulated by a highly ambiguous and rapidly changing environment.
  • You know how to draft creative content and compelling messages that resulted in prior career and company success.
  • Excellent written and verbal communication skills.
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