Customer Success Manager

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director of Customer Success

What You Will Be Doing

You will be working proactively with customers to ensure their electric vehicle (EV) charging goals are being met, their questions are answered, their systems are working properly, and they are adopting all product features to enhance their use of EV charging. You will track how your customers are using their stations, reach out with data you have collected, have meaningful conversations that advise on how best to utilize stations for their industry, create sales plans with the internal sales team for your customers, conduct regular business review, as needed project management, and perform consultative sales. Your goal is that your customer is 100% satisfied with their charging station and all of its capabilities are being utilized to the fullest. The primary focus will be on converting existing customers to Flex Billing

What You Will Bring to ChargePoint

• You are a trusted adviser and escalation point for your customers
  • You are responsible for customer satisfaction and working diligently to create promoters and loyal customers willing to purchase additional services, spread positive word of mouth, and act as willing references
  • You have experience providing excellent customer experiences for your accounts and function as the customer advocate and owner of all matters related to your customers
  • You are to check-in monthly with your white glove and primary accounts
  • Monthly, you will communicate, create, and deliver a monthly newsletter to all digital accounts
  • Part of your job is to develop a trusted advisor relationship with key customer stakeholders, C-level executives, and executive sponsors.
  • You have goals to meet renewal, retention, growth for your customers
  • You are good at identifying, communicating, and mitigating account risks
  • You are your customer’s “voice” within ChargePoint
  • You are a strong customer advocate for internal customer escalations from other departments: Support, Billing, Product, Legal and Sales
  • Triaging priorities successfully and effectively adapting to ensure customer value is something you do for your customers.

Requirements

• 3-5 years of experience in sales, account management, or customer success
  • Excellent written skills
  • Exceptional verbal phone communication
  • Bachelor’s degree preferred

Location

India-Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal-opportunity employer. 
Applicants only - Recruiting agencies do not contact.