Customer Service Advisor - Business Energy - Brighton

Octopus Energy

3800

Brighton, UK, United Kingdom

Posted on: 2025-01-15

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Want a soul-sucking call centre job? Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What will you be doing? This role sits within the Octopus Energy for Business team - supporting our customers who own small businesses:

⚡ Powering small businesses. You’ll help small business owners navigate their energy needs—making bills, meters, and tariffs simple to understand.

💡 Solving problems fast. From billing queries to meter issues and complex energy questions, you’ll find the right solution to keep businesses running smoothly.

📞 Owning every query. No endless transfers—just real ownership from start to finish, ensuring business customers get the answers they need, first time.

🧠 Thinking on your feet. No scripts, no robotic responses—just real conversations where you listen, understand, and provide tailored solutions.

🚀 Supporting growth. Energy is a big deal for small businesses, and you’ll play a key role in helping them stay efficient, cost-effective, and sustainable.

🌍 Making a difference. Whether it’s helping a startup cut costs or advising on greener energy choices, your work will have a real impact.

We’re looking for people who:

⭐ Love delivering great service. You thrive on helping customers and making their day easier.

🧐 Are curious and adaptable. Things move fast, and you’ll embrace change with a problem-solving mindset.

🤝 Work as a team. No egos, no lone wolves—just a group of brilliant people supporting each other.

🌱 Care about sustainability. You’ll play a part in helping businesses go greener and reduce their carbon footprint.

💡 Take ownership and solve problems. If something’s not working, you’ll step up and make it better.

💪 Handle high-pressure situations with confidence. Small businesses rely on quick, effective support—you’ll keep your cool and find solutions fast.

📈 Understand business needs. You’ll go beyond basic customer service, providing smart energy advice that helps businesses thrive.

Come for the role, stay for the fun 🎈

Sound like your kind of place?  We want to hear from you!

One-Way Video Interview – You’ll record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

Prep Call – After your video interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.

Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.

Our review process is enhanced with technology (including AI), assisting our talent team in ensuring every application is considered carefully.

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