Customer Onboarding Specialist

Octopus Energy

3800

Manchester, UK, United Kingdom

Posted on: 2023-07-06

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We have an exciting opportunity to join our team in Manchester, in this new role of a Customer Onboarding Specialist.

We are looking for enthusiastic people to contribute to the growth of Octopus. You must be an excellent communicator and have top quality people skills. You must be comfortable presenting products or services over the phone as well as dealing with customer objections. The main goal of a Customer Onboarding Specialist is to help Octopus grow by offering fantastic customer service with factual information about our products and services.

As a Customer Onboarding Specialist, you will be the first point of contact from Octopus that our customers reach out to and as such, you’re responsible for ensuring you promote the very best of Octopus Energy by offering an informative, friendly, verbal handshake!

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!

What you'll do

You’ll be the first point of contact with prospective new customers that are looking to join Octopus Energy

Speak with potential or existing customers to inform them about our products and services in a friendly manner

Customer Service is at the heart of everything we do, so you’ll be super friendly and always happy to go that extra mile to help customers

Be comfortable answering enquiries in volume - you're taking customers on a journey of discovery

Onboard customers by assisting them to select the best tariff to suit their needs- you'll become an Octopus product guru!

What you'll need

Previous experience of working in fast-paced customer service, operations or telesales environment would be advantageous

Clear communicator with a focus on listening and acute attention to detail

Honest, focused, and committed to delivering the highest levels of customer service

Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow

To be a quick learner due to exposure to different departments

What you'll get.

Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!

What do you get? Click here

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