Nature’s Fynd is a Chicago-based food company creating versatile alternative proteins to nourish the world’s growing population while nurturing the planet. Born out of research conducted for NASA on microbes in Yellowstone National Park, the company’s breakthrough technology produces Fy™. Fy is a new-to-the-world, nutritional fungi protein that only uses a fraction of the resources required by traditional agriculture. We use Fy to make delicious, nutritious, and sustainable meat and dairy alternatives.
Nature’s Fynd is a groundbreaking food tech company born out of NASA-supported research on extremophiles in the geothermal pools of Yellowstone National Park. Our novel fermentation technology produces a sustainable source of complete protein using only a fraction of the resources required by traditional agriculture. As the challenge to feed the world’s expanding population grows, our mission is to create amazing foods and materials that provide sustainable choices and nurture the planet.
We’re looking for passionate, driven, and ambitious people to join our fast-growing team.
The Customer Experience Manager will play a crucial role as the company grows and customer interactions increase. This person will be responsible for managing a holistic customer experience program, from customer support, to proactive community engagement, to developing strategy and infrastructure.
The Customer Experience Manager needs to be a “people person”, both empathetic and also able to handle higher-stress interactions. Support experts with a diverse background and skill set will do well here. They need to be highly detail-oriented while maintaining flexibility. The right candidate will thrive in fast-paced environments and display exceptional multi-tasking skills and a proactive and problem-solving attitude. They will work alongside a cross-functional team to meet the demands of the business, but more importantly, the customers.
They are expected to communicate effectively to ensure objectives are met and to guide strategic decisions in the early stages of planning and projects. They should stay up to date with industry trends and competitors, produce ideas/innovations, and proactively keep the team up to date on project milestones and issues as they arise.