Customer Experience Lead - Domestic

Beyond Meat

840

Remote, United States

Posted on: 2023-04-04

Category: food

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

WE BELIEVE THERE’S A BETTER WAY TO FEED OUR FUTURE.

By shifting from animal to plant-based meat, we can positively affect the planet, the environment, the climate and even ourselves. After all, the positive choices we make every day – no matter how small – can have a great impact on our world.

COMPANY DESCRIPTION

At Beyond Meat, we started with simple questions. Why do you need an animal to create meat? Why can’t you build meat directly from plants? Thus, we make plant-based meats that allow families to eat more, not less, of the traditional dishes they love while feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our goal is to bring exciting change to the plate—and Beyond.

The starting annual base pay for this role is between USD 40 and 48 an hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus, equity, and benefits.

Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.

Please note that Beyond Meat has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. All U.S. employees who (a) physically enter a Beyond Meat facility in the United States, (b) represent Beyond Meat at work-related events, including but not limited to trade shows and product demonstrations, or (c) physically enter customer or potential customer sites in connection with their work for Beyond Meat must take all necessary steps to be Fully Vaccinated as a condition of employment, unless a reasonable accommodation is approved.

TASKS, DUTIES, & GENERAL RESPONSIBILITIES

Consistently provides real-time, thorough customer service directly to BYMT’s customers, answering buyers and brokers’ inquiries utilizing tact and discretion

Independently leads frontline customer service, troubleshooting issues with an eye to maximizing customer’s satisfaction while ensuring policies and practices are followed

Proactively anticipates customer’s and Sales Team’s needs, researching and reporting information relevant to purchase order fulfillment and customer ordering trends

Screens, validates, and enters purchases orders into ERP system (Netsuite), ensuring pricing, discounts, shipping and delivery dates align with production levels and 3rd party logistics. Leads outreach to customer’s who do not follow current pricing and/or ordering guidelines

Manages specific customers’ independent ordering systems, including I-trade, Food Logic, RetailLink, and other customer-required software

Independently determines orders’ appropriate ship dates, items, quantities, and manages customer’s order fulfillment expectations

Enforces customers follow BYND’s Ordering Policies and Procedures and orders’ alignment to price sheets, order minimums and lead-time

Regularly revises BYND’s order fulfillment and customer service policies and practices in conjunction with Logistics and Supply Chain

Research and reports to customers and Sales Directors purchase order’s progress through the supply chain

Independently and upon request creates various reports on ordering patterns, volume, case fill, on-time deliveries, and other supply chain metrics

As part of the order fulfillment team with Logistics, manages shipment and delivery dates, obtains date changes from customers, and manages issue resolution between BYND, 3rd party logistics providers and shipping warehouses

Creates, maintains, and regularly revises for improvement various order trackers and other measuring tools quantifying order fulfilment statistics

Investigates order discrepancy claims, acquiring proofs of delivery and conducting other fulfillment research, determining to confirm or dispute claims in conjunction with Logistics and Accounting

Evaluates customer service and order fulfillment programs and tools for effectiveness and suggests resource improvements

Other duties as assigned