Client Implementation Lead

Octopus Energy

3800

Santander, ESP, Portugal

Posted on: 2024-08-12

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment.

Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader?

Wondering what the salary is for this position? Ask us!

- During our initial contact, this is something we always bring up, because we really want to match your experience with the right salary. The reason we don't talk about it here is that we have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

- Octopus Energy has a unique culture: we won the award for Best Company to Work For in 2022, on Glassdoor UK we were voted one of the 50 Best Places to Work in 2022 and our CEO, Greg, recorded a podcast about our culture and how we empower our employees. In France, we were awarded the Happy at Work label, and ranked eighteenth out of a total of 1,675 structures in the category of companies where employees find the most meaning.

- We are an organization where people learn, decide and build faster. Where they work autonomously, with extraordinary people, on innovative projects. Employee profit-sharing, flex-office, excellent health insurance, soft mobility package, payment of part of the "pass navigo" (public transport pass) above the legal minimum, and even vacation days...we want your investment to be rewarded by benefits you really care about!

At Octopus, we're looking for people who are genuinely caring and empathetic. Equal opportunities are important to us, and we're committed to providing an inclusive and fair working environment. We invite you to apply, whatever your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs or sexual orientation. Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

The Company

Kraken Technologies launched to market four years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution (Kraken) to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.

Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence

Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 50 million end customer accounts contracted across 9 markets globally and managing the optimization of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.

We are tracking toward 100 million customer accounts on the platform by 2027.

Your Mission:

A Client Implementation Lead is a shining example of the Kraken culture and way of working, believing in decision-making based on simplicity, customer benefit and efficiency. You'll play a pivotal role in guiding our clients through the intricacies of the Kraken Operating Model, building their understanding, leading workstreams whilst embedding skills and empowering them to operate effectively. From initial pre-build conversations to the transfer phase, your leadership will set the foundation for success. You’ll be driving a program of change that transitions the client into a new operating model, handling the pain points of change that comes with this and cultivating a new way of working that can ensure the operating model is a success.

Responsibilities:

Kraken Ambassador

Champion the Kraken model! Live and breathe what we preach and be

responsible for convincing clients that it’s the best way to run their business!

Lead by example with the best practices and key behavioural principles to clients, emphasising their positive impact on both the organisation and its people

Recruitment

Identify the best talent with a lens on reducing bias and championing diversity

Be a key part of the client recruitment transformation!

Coaching & Mentoring

Thrive in a 1:1 setting working on development of senior client leaders and your team-members

Provide bespoke advice and coaching to push clients to the next level.

Leadership Development

Be involved in high-level group programs focusing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!

Mission skills:

Define a clear agreement for transitioning to the next phase

Be curious in helping clients visualise their pain-points and commit to working with them to overcome it

Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations

Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

What You'll Need to Have

Fluent in both Spanish and English (written and spoken)

Extensive experience in the Utilities industry (preferably in Spain)

Able to be based in Oviedo and have the necessary visa / right to work in Spain

Strong experience of leading aspects of operational transformation programmes, ideally in utilities

Proven experience presenting to senior stakeholders with confidence

Ability to understand what success looks like for the client

A flair for influencing and natural ability to “sell” Kraken’s ways of working and promote it’s benefits

Proven experience in building relationships and trust with the clients

Key Skills:

Instil confidence in the ways of working, showcasing Kraken’s credibility and trustworthiness

Work within the client to demonstrate tasks and platform usage

Define a clear agreement for transitioning to the next phase

Ability to train; onboarding and supporting the current team with improvements to embed the knowledge and skills within the client

Set up key operational processes within the client, including scheduling, skills academy, and functional processes like billing

Work with the client to create skills academy (up-skilling) programme and be involved in delivering leadership development programme, whilst always focusing on embedding the skills to the client

Be curious in helping clients visualise their pain-points and commit to working with them to overcome it

Utilise strong influencing skills to drive change, especially with resistant stakeholders and bad practices

Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations

Provide psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems

Culture Fit

Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:

Passionate about helping clients (without them, we don’t exist)

Passionate about technology (we are a tech business disrupting energy)

Committed to sustainability (we are all about speeding up the shift to a more sustainable world)

Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)

Confident in decision-making

Supportive

Approachable and fun to work with

Inclusive

Resilient, working well under pressure

Believe in big ambitions and small egos

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