Channel Sales Operations Manager

Reports To

Senior Manager, Sales Operations

What You Will Be Doing

The Channel Sales Operations Manager plays a critical role in driving operational excellence by effectively managing processes, implementing innovative solutions, and enabling partner and sales team success.

• Streamline channel sales processes by identifying bottlenecks and proposing improvements.
• Articulate insights and actionable recommendations to senior management, ensuring clarity and fostering data-driven decision-making.
• Implement and manage EDI and API integration processes between ChargePoint and its partners to facilitate efficient data exchange and visibility into forecasting, orders, and point of sale metrics.
• Collaborate with internal and external stakeholders to gather and analyze business requirements related to sales and partner processes.
• Manage various distribution partner programs, including obsolescence management, inventory rebalancing, debit/spa, and partner spares programs.
• Develop and maintain processes related to partner self-service capabilities, including access to invoices, orders, packing slips, reports, and dashboards.
• Streamline ordering and quoting processes by implementing guided selling tools and tracking mechanisms.
• Collaborate with channel teams and sales teams to optimize co-selling opportunity process and drive revenue growth.
• Manage partner directory in Salesforce, including ongoing maintenance and system enhancements.
• Ensure accuracy and completeness of partner data within SFDC for effective decision-making.
• Provide ongoing support and enablement for Salesforce Partner Connect initiatives, ensuring partners have the necessary resources and training to succeed.
• Oversee partner rebate program processes, ensuring accurate calculation, timely disbursement, and compliance with established policies and agreements.
  
  

What You Will Bring to ChargePoint

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with external partners.
• Analytical mindset with the ability to gather and interpret data to drive informed decision-making.
• Strong project management skills with the ability to manage multiple priorities and deliverables simultaneously.
• Detail-oriented with a focus on accuracy and quality in all aspects of work.
• Ability to work independently and efficiently in a fast paced, complex high-tech environment.
• Ability to work across time zones in India, Europe, and USA (California)
• High energy and positive problem-solving skills
• Creative, flexible, and proactive to accomplish tasks on schedule.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
  Proven experience in channel sales operations or partner management, preferably in the hardware technology industry. 
• Minimum 8+ years working with Channel Partners and Sales teams that support Channel Partners
• Proficiency in Salesforce Sales Cloud (SFDC)
• Working knowledge of Salesforce Communities (Partner Portal)
• Strong understanding of EDI and API integrations, with experience in implementation and management.
• High proficiency in Microsoft Excel required.
• Hands-on experience with developing dashboard and reports in Salesforce.
• Experience with managing projects in Jira and Confluence.

Location

Remote-India