Account Manager, Distributed Energy Resources

Who We Are 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

As an Account Manager, your main priority in this role will be to build, own and maintain strong relationships with our DER (Distributed Energy Resources) clients. In this role, you will be responsible for a large portion of the company's revenue by renewing and growing existing DER-related customers. Customer use-cases will span solar, energy storage, electric vehicles, renewable energy and related solutions.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates.

#LI-REMOTE

What you'll do:

• Ensure the ongoing success of a select named group of existing customer accounts in the DER industry
• Maintain revenue and minimize churn from assigned accounts (gross retention)
• Achieve revenue growth goals, producing incremental revenue from assigned accounts
• Hit individual targets for Net Revenue Retention (NRR)
• Maintain a positive NPS score among assigned accounts
• Document and maintain accurate records of all customer interactions and current status via Salesforce and ChurnZero
• Build account plans for maintaining customer happiness and increasing revenues
• Complete complex sales process with mid-level and executive buyers
• Build proposals for new revenue opportunities and handle contract negotiations
• Quantifying value in the form of a return on investment or Business Case
• Managing quarterly revenue contributions through a repeatable process (Sequence of events or Action Plan)
• Serving as the virtual CEO to rally internal team members to serve emerging opportunities
• Close business in a predictable manner leveraging MEDDIC sales methodology
• Provide and maintain accurate forecasts via Salesforce

What will help you succeed:

Must-haves:

• 2+ years in the DER industry
• 3+ years of experience selling and or servicing both large and small startup companies
• Strong verbal, written, and analytics skills
• Highly passionate self-starter that’s willing to develop and work a territory plan
• The ability to work with Customer Success
• Ability to communicate effectively with senior level (economic buyers)
• Representing Opportunities to the company with an account plan to drive consensus
• Familiarity with Salesforce and/or ChurnZero a plus

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 17 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents