Account Manager

Octopus Energy

3800

London, UK, United Kingdom

Posted on: 2023-09-22

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We have an exciting opportunity within our Customer Success team for a passionate and driven Account Manager.

This role brings together the amazing businesses who want to ensure their employees have full access to sustainable transport, and the unique Octopus EV way of ensuring our customers are fully comfortable with their transition to electric. You will also play a big part in educating our consumers on the best electrical vehicle, EV tariff and charging solution.

Customer Success is the only team here to work across both the employer and employee sides of the business, giving them a unique viewpoint into the operations of a hyper-growth scale-up and the opportunity to truly contribute to the direction we are going in.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Build and maintain a book of clients and support them to implement salary sacrifice car leasing schemes

Help clients understand their pre-scheme launch plans and turn the customers desired outcomes into actionable objectives

Develop strategic relationships with key internal and external stakeholders, including colleagues at the Crown Commercial Services framework and other third party providers to understand the needs of your clients and develop strategic roadmaps to success

Support the onboarding team to launch new strategic accounts to ensure a seamless company journey from the initial sale

Act as the Octopus Electric Vehicles liaison for product questions, issues, or escalations, working with support teams (Finance, EV Sales, Tech) as needed for your accounts

Present within businesses to employees and attend client meetings/drive days

Develop creative and high impact engagement strategies to get employees excited about going electric

Use customer objectives and understanding to drive new features/processes internally

What you'll need

Previous experience in a target driven sales or account management environment

Excellent verbal and written communication skills with the ability to tailor communication style to achieve maximum impact upon relevant situations and audience

Previous experience of managing large corporate accounts of 700+ UK employees

Confident presenter

Strong B2B relationship building skills and a real growth mindset

Passion to create excellent customer serviceB2C experience with the ability to build relationships on customer level

A strong interest in sustainability

Why you'll love it here

Our company culture - we won best company to work for in 2019 and our founder, Greg has recorded a podcast about our culture and how we empower our people

Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together

Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course)

Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success

Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner

Social Events - we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year

Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained

Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you

SmartPension Scheme - employer 5% employee 3% and you can contribute more

Cycle to Work Scheme - to help lower your carbon footprint whilst good for your health

Salary sacrifice scheme - the ability to lease an electric vehicle through your salary within the business

Car allowance

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