Team Lead, Service Lab - Normal, IL

Number of employees


United States, California, San Jose, United States

Posted on: 2022-11-13

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


  • Responsible for the coaching, development, performance, and engagement of a Service Lab team. The Service Lab Technicians are the technicians that work with Service Engineering to help create and validate service procedures, tooling, and equipment for all Rivian vehicles. 
  • Manage validation of repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)  
  • Manage validation of all service tooling prior to implementation to the field   
  • Manage time studies performed at the service lab in support of the creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)  
  • Drive efficiency improvements within service procedures without compromising quality and safety of the repair  
  • Support campaigns and containment initiatives within the Service Lab 
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment  
  • Support cost analyst impact on different serviceability methods and processes   
  • Support cross functional teams and assist with pre-production vehicle builds  
  • Manage and delegate ad hoc service support to the field to support the Service organization   
  • Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams.   
  • Use 1st principals to collaborate, teach, and mentor other team members to constantly improvement the Service organization.  


  • Automotive Technology/Technician Degree or equivalent experience  
  • 7+ years of automotive experience  
  • 4+ years of EV experience  
  • OEM Certified Master Technician is a plus  
  • OEM Specific Technician Training is a plus  
  • Ability to drive non-commercial truck and trailer    
  • Ability to travel as needed (up to 25%)
  • Must possess a valid driver’s license  
  • No drug or alcohol related driving incidents in the last 3 years
  • No more than 1 serious moving violation in the last 3 years
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Must be at least 21 years of old
  • Experience working in start-up environments  
  • Knowledge of EV Powertrains and HV systems  
  • Strong diagnostics experience  
  • Strong written and communications skills  
  • Strong organization skills with attention to detail  

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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