Survey Operations Manager - Low Carbon Technology

Number of employees

3800

United Kingdom, Remote, United Kingdom

Posted on: 2023-12-04

Category: energy

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.

We’ve fallen head-over-heels with smart meters, heat pumps, solar PV and all renewable tech - which instantly reduce customers' carbon footprint and give them control over their energy use. We are looking for Surveyor Team Managers who share our vision to move away from fossil fuels, towards sustainable, smart technologies for our customers.

At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry-leading field force delivers the outrageous experience Octopus Energy customers love and expect. 

This is a remote role with frequent travel to our Slough location (as well as other locations in accordance with business needs).
 

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

  • You'll lead and inspire multiple awesome Surveyors and Team Managers, to deliver truly epic customer experiences 
  • Manage a frontline leadership team, developing their capability to drive elite performance and deliver progressive results from their own teams
  • Play a visible and leading role as a key go to member of the Octopus Energy Services leadership community
  • Work closely with the Survey Quality Assurance, Technical and Training teams to develop and maintain a clear vision of the knowledge, skills, tools and techniques our surveyors need to facilitate the journey to low carbon technology, for our customers
  • Oversee the delivery and management of the resources required to deliver against customer and business requirements
  • Own Maintain and improve business processes within the surveyor function, which contribute to successful outcomes for our customers
  • Work closely with leaders across Octopus Energy Services as part of a collaborative and dynamic team continually looking to support our customers, and grow and improve our business
  • Support and develop a team of first line leaders… Using a positive coaching leadership style to encourage their independence, problem-solving and solution focused approach
  • You’ll support the Operations Director for Low Carbon Heating Surveying, in delivering business strategy, building the team, delivering projects and driving superb team performance and customer service
  • What you'll need

  • A proven record of creating a culture of high performance, trust, wellness, and strong authentic relationships across all teams. Our people love coming to work and your teams should too
  • Experience leading and inspiring people in operational field roles to deliver epic customer service with relevant industry experience, in utilities and/or the energy/low carbon/heating/renewables space
  • A compelling leadership style and presence that serves to highlight you as a role model across the Octopus Energy Services team
  • The ability to work at pace handle, multiple projects and challenges and organise others to maintain momentum and progress
  • You’ll be a confident and experienced leader who can hit the ground running and start to deliver quickly and in a lean environment, happy to deliver tasks at every end of the spectrum - big and small
  • Demonstrably high standards with the natural inclination to hold yourself and your team to account for achieving to your potential
  • Able to develop a base technical product knowledge to support how we will help our customers navigate to achieve low carbon energy use in their homes, through our products
  • The growth mindset which serves to encourage the continual learning and development of the team with a willingness to take accountability, seize opportunities and try new ways of working
  • A positive and resilient outlook that allows you to maintain effectiveness in a high paced and rapidly changing environment
  • Passion about energy efficiency and the fight against climate change
  • You’ll be curious and excited to learn and grow - and a pleasure to be around, with a sense of fun, adventure and ambition to grow with our team
  • Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
  • Visit our perks hub - Octopus Employee Benefits
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