Support Manager - Heat Pump Sales

Octopus Energy

3800

Brighton, UK, United Kingdom

Posted on: 2023-03-01

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

17% of the UK CO2 emissions result from domestic heating. Your mission, should you decide to accept it, is simple… You will support the sale and customer journey of low carbon heat pumps to make a big green dent in the planet You will achieve this by driving, changing and measuring optimised processes to smash our sales targets and help millions of households make the transition from fossil fuels to sweet low carbon heating!You will be a pivotal member of the UK’s largest heat pump business to delight our customers and deliver the green heating revolution!

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Support the sales leadership team through consistent and efficient execution of processes, alongside agile but structured change and evolution.

Immerse yourself in the selling and post sales process, documenting how we work and working closely with the sales and customer support teams to identify and support implementing improvements.

Inspect process quality, prioritise opportunities and then formalise these changes and improvements into BAU operations.

Embrace technology to document and baseline how we work today, control change over time and accelerate outcomes.

Bring people together to make change happen not just in sales, but across the end to end heat pump process.

Optimise execution, removing bottlenecks and eliminating inefficiencies through improved ways of working with your peers in marketing, surveying, system design, logistics and installation.

Have a clear line of sight and understanding of the impact that sales operational excellence has on their associated KPIs.

What you'll need

Relevant operational support management and improvement experience

Knowledge of the UK energy market and willingness learn more about low carbon heating technologies

Strong change management experience in an operational environment

Able to evidence continuous process improvement and slay process inefficiencies wherever they may hide

Demonstrable experience of documenting process improvement and utilisation of tools to aid process and project management

Awesome communicator with a proven ability to drive change through influence across multi-disciplinary teams

Ability to manage and execute multiple projects and tasks in parallel

Experience of scoping and implementing software through collaboration with tech teams

Bring people with you on the journey so that we are always striving to be better than we were yesterday

Intense desire to make a green dent in the planet and rid our planet of the use of dirty fossil fuels wherever possible

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

Visit our perks hub - Octopus Employee Benefits

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