Support Manager

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

A more modern, more lean version of a traditional enterprise IT team. TechOps cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. 

At Octopus, TechOps is a small and efficient team mostly in the UK, in France we’re looking for someone to serve as the main point of contact between the TechOps team and everyone in the French office.

We’ll also be looking for someone to support the dev team and relieve them from as much maintenance stuff as possible and in the same time providing a better reactivity on technical incidents. You will be tackling big and small problems, dealing with ambiguity and being autonomous will be key for this position. To summarise, your role will be ensuring our incredible employees are able to do their job as efficiently as possible.

The role of the team is to support them as best we can and to make sure their problems are also our problems.

We will always prioritise giving human, friendly support over SLAs or ticket numbers and we strive to give such a nice experience our people will want to come back to chat to us in the future. 

You will be a key partner of what TechOps is at Octopus.

Exchanging with this team to provide a world class support service to our employees, building your way out of problems with engineering firepower and undertaking transformational organisational change so all of Octopus can grow in a safe and efficient manner. 

This role can be either fully office based in Paris, or a hybrid of a few days a week working remotely and office based. We need an extra pair of hands to help our ever growing office in Paris and therefore we unfortunately cannot offer this role as fully remote.

We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.