Supervisor, Field Service Launch (NorthEast)

Number of employees

10000

United States, Massachusetts, Boston, United States

Posted on: 2023-03-31

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary  

The Service Center Launch Assistant Manager will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.  This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.  To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.  Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.  The Service Center Launch Assistant Manager will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed. This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.  To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.  Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are necessary. 

  

Responsibilities 

  • Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities 
  • Lead and manage all local operations on the ground in various locations 
  • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations 
  • Train and manage processes for new service centers  
  • Train new leaders in the field service organization  
  • Manage and coach to operational execution and excellence across our Service network  
  • Build, maintain, and communicate detailed reporting 
  • Assist and support all aspects of the service organization 
  • Identify roadblocks in service centers and work with cross functional partners to solve  
  • Ensure that appropriate communications take place throughout the locations 
  • Responsible for ensuring establishment of safe service business practices and processes 
  • Collaborate with Service Managers to improve processes and maximize field productivity  
  • Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment   
  • Lead and manage the launch and field team with a hands-on mindset and servant leadership 
  • Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale 

Qualifications 

  • Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications  
  • Experience in leading teams in an automotive or high-tech environment  
  • Proven success in driving service requirements in a complex environment  
  • Excellent verbal and written communication skills 
  • Excellent planning and organizational skills with attention to detail 
  • Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact  
  • Ability to multi-task, adapt to changing priorities and meet deadlines  
  • Bachelor’s Degree or equivalent experience  
  • Ability to travel as needed (up to 80% or extended assignments)  
  • Must possess a valid driver’s license  
  • Experience in automotive equipment and servicing methods  
  • Must be at least 21 years of age 
  • No drug or alcohol related driving incidents in the last 3 years 
  • No more than 1 serious moving violation in the last 3 years 
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring 
  • Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
  • Strong understanding of written and spoken English 
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. 
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.

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