Sr. Staff Customer Program Manager

Who You Are

As a Sr. Staff Customer Program Manager, Consumer Accounts, you are a core member of Sila’s customer-facing organization and are responsible for fostering sales of our products and ensuring superior customer experience. Reporting to the Vice President of Accounts, you will provide the necessary support for leading each customer-facing program to success, from nomination, to sale, to post-sale support, and to follow-on orders. Our programs are deep technical engagements with customers and will require you to develop advanced knowledge and understanding of our materials vis-a-vis battery design and performance so as to drive them forward.

Responsibilities and Duties  

• Communicate with customers to gather information on their requirements, organization structure, and processes (product development, decision-making, and etc.) and to share information on Sila’s current programs and product roadmap, keeping Sila’s value proposition alive in the minds of our customers.
• Collaborate with Product Management to understand and translate customer product roadmaps and product requirements into a product strategy at Sila that meets the company’s business objectives.
• Define and drive customer program timelines and deliverables in alignment with Sila’s broader program requirements; Proactively identify and highlight critical-path dependencies, risks, and opportunities to accelerate progress.
• Ensure meetings with customers and partners are productive and add value by timely preparing and aligning among all parties the agendas, discussion topics, and required participants.
• Communicate updates to key internal stakeholders in a timely manner; synthesize data, summarize customer meeting notes, present proposals, and provide actionable insights tailored to the relevant audience. 
• Proactively engage with stakeholders across the company to leverage the voice of the customer in identifying and driving opportunities for continuous improvement in our customer-facing activities.

Knowledge and Skill Requirements 

• BS degree in engineering / science; MBA a plus
• 10+ years work experience in externally-facing roles; technical sales a plus
• Understanding of Li-ion batteries with a passion to learn more about the market landscape and technology
• Proficient in generating, interpreting, and communicating information; adept at tailoring content to suit diverse audiences
• Demonstrated ability to influence and drive internal initiatives and lead external engagements with customers to success

Physical Demands and Working Conditions

• Willingness to travel internationally 20% of time
• Move long distances (such as from building to building) and be stationary for extended periods of time
• Operate a computer and other office equipment, such as a laptop, copier/printer, etc in a fixed location

The starting base pay for this role is between $168,000 and $212,000 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila’s competitive Total Rewards package that can include benefits, perks, equity, and bonuses.  The base pay range is subject to change and may be modified in the future.