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Employment type:
Full time
Experience required:
Senior
Salary
Salary not provided
About the company:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
The Rivian Sr. Financial Services Operations Specialist is responsible for interfacing with customers, Rivian internal teams, and bank partners to guide customers through the vehicle financing process. The focus will be to help customers seamlessly finance Rivian vehicles and support the end-to-end Rivian sales process in a collaborative, customer focused, streamlined, and efficient manner.
THIS IS WHAT YOU'LL DO:
- Create, maintain, and manage consumer finance operational processes, constantly searching for ways to improve customer experience and increase efficiency of digital and manual processes
- Interact with bank partner underwriting teams acting as the customer advocate to resolve escalated items
- Review partner underwriting policies, make data driven recommendations on policy, and process changes to increase conversion rates and customer satisfaction
- Interact directly with customers both proactively and inbound as needed via multiple channels (phone, email, chat) to resolve complex credit application decisions and help customers complete their financing in an expeditious manner
- Act as subject matter expert for other customer facing internal Rivian teams on finance policies and processes
- Verify all finance contract documents and funding packages are accurate to ensure prompt funding by partners and support compliance audits as needed
- Document critical processes and procedures to ensure quality and compliance
- Meet or exceed team and individual Key Performance Indicators
THIS IS WHAT YOU'LL NEED:
- 5+ years relevant experience in auto/installment loan/lease financial services operational roles (e.g. underwriting, funding, customer service, titles, remarketing etc.)
- Demonstrated experience with auto finance software systems is highly preferred
- Experience using CRM systems is preferred
- Strong collaboration skills and positive, high energy, can-do attitude
- Ability to execute with minimal direction/independent judgement
- Ability to multi-task while providing exceptional quality of work and strong attention to detail
- Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines
- Excellent written and verbal language skills
THIS IS WHERE YOU'LL WORK:
- Department: Consumer Finance
- Location: Normal, IL or Irvine, CA
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
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