Sr. Engineer - Engineering Operations, OTA

Number of employees


United States, California, Palo Alto, United States

Posted on: 2023-05-26

Category: emobility

Apply now

Please let Rivian know you found this job on Work in Green. This will help us grow!

Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

As the Sr. Engineer - Engineering Operations, OTA, you will be responsible for supporting a global engineering operations team function that will maintain multi-cellular and multi-access connectivity to Rivian vehicles, thereby allowing robust connectivity and software updates for not only today’s adventures but tomorrow’s as well. Specifically, this role will proactively monitor, triage, and support fleet management software spanning Over-the- Air (OTA) software updates, connectivity and telematics. Escalate issues to the appropriate internal/external team and/or carrier, and assist in the validation of new features/integrations that enable Rivian to execute on our core fleet software services. This role is situated meaningfully within vehicle software engineering with cross-functional visibility and is a ground floor opportunity to revolutionize the connected car segment with an always connected vehicle that uploads thousands of signals every minute.


  • Ensure robust connectivity for all consumer/commercial vehicles by proactively monitoring connectivity and anomalies across Rivian’s global fleet to remotely resolve issues.
  • Assist in enabling and tracking OTA software update campaigns and processes across Rivian’s global fleet and promptly triage or resolve issues.
  • Serve as a subject matter expert in regard to OTA on Rivian vehicles and provide education to internal Rivian teams support and diagnostics.
  • Triage OTA escalations from factory, service centers, engineering, and customer engage centers.
  • Perform data analysis and technical triage on OTAs across Rivian fleet by curating dashboards and automated solutions.
  • Responsible for predicting, testing and validating connectivity, OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering, vendors, and network operators.
  • Work cross-functionally with engineering, product, design to onboard new carriers and validate new OTA integrations/features prior to releasing to production.
  • Proactively monitor, publish and communicate carrier network outages, known issues, service bulletins, and work with the appropriate resources to resolve carrier issues. Identify trending issues early and proactively escalate internally.


  • A bachelor's degree in computer science, software engineering, or another related field
  • 5+ years working as technical engineer/escalation lead or network operations within the IoT, fleet management/ wireless/networking, or connected car/EV industries
  • Experience with scripting in python, javascript, or similar languages
  • Experience working with contemporary web API architectures such as REST or GraphQL
  • Experience with high volume, automated data analysis
  • Experience with IoT solutions that involve complex OTA campaigns, fleet management software lifecycle management, API/network integrations with various cell carriers/connectivity management platforms, and eSIM providers
  • Prior experience with testing methodologies and frameworks to assist with integration testing
  • Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected
  • Strong cross-functional experience with engineering, design and service/customer support
  • Confidence and ability to lead troubleshooting and escalation efforts with internal teams and third party service providers
  • Familiarity with various cellular & Wi-Fi technology components such as 4G/5G, Wi-Fi connectivity management, and Wi-Fi hotspot


Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

Similar climate jobs

These are some of our top picks for great climate jobs on Work in Green.

View all jobs

643 Emobility jobs at Rivian

Rivian is hiring Software Engineer, Full Stack, OMS, Platform & Shared Services,Staff Software Engineer, Full Stack, OMS, Platform & Shared Services,Software Engineer, OMS, Platform & Shared Services, and more.

View all jobs at Rivian