Solar Performance Specialist, Residential

Omnidian

270

United States (remote), United States

Posted on: 2024-07-26

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Omnidian's mission is to protect and accelerate investments in clean energy. As a leader in end-to-end asset performance management for commercial systems and large residential lease providers, the company has established itself as the leading player in performance assurance and the post-installation experience. Omnidian ranks among the Global CleanTech100 (four straight years), America's Most Innovative Companies, and has been celebrated as a Top 100 Place to Work for seven consecutive years.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role.

Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What you'll do

Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions

Support escalated cases and work internally to drive them to resolution

Work with customers directly to resolve their system issues.

Learn, execute, and help implement improvements for existing and new processes

Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers

Who you are

Highly responsive and organized

Keen attention to detail and accuracy

Takes ownership of resolving issues to completion

Works autonomously with minimal oversight

Comfortable working with large data sets

Respectful and possess stellar communication skills and enjoy providing amazing customer service

Comfortable working cross-functionally with different departments

Experience You'll Need

2 years of solar technical experience diagnosing and troubleshooting solar components, including battery storage systems.

Track record of identifying opportunities to improve processes

Track record of working cross-functionally with different departments

Track record of working directly with customers and proficiency in resolving customer concerns

Experience that's a Plus

CRM experience, particularly in Salesforce Service Cloud

Work-Life and Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Here are the three roles in the Systems Onboarding career track:

Solar Performance Specialist

Senior Solar Performance Specialist

Solar Performance Supervisor

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Timing

We are hiring multiple positions, with likely start date in early January

Priority deadline for applications: Wednesday, Nov 12. Applications submitted after this date will be reviewed but may not be able to be incorporated into our interview timeline

We plan to make initial decisions by Nov 19, and on a rolling basis after that until all positions are filled.

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