Site Director of IT Infrastructure and Operations

Fluence

1010

Bangalore, India, India

Posted on: 2024-05-31

Category: energy

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Expired

Employment type:

Full time

Experience required:

Director

Salary

Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

As the Site Director of IT Infrastructure and Operations, you will be responsible for overseeing all aspects of IT infrastructure and operations to support our India and APAC locations, including networking, printers, physical access controls, and on-site IT support. Additionally, you will be the local manager of the 24x7 service desk, manage vendor relationships, negotiate major software licensing agreements, and maintain ongoing communications with local executive leadership.

Key Responsibilities Include:

Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure to ensure reliability, scalability, and security across all physical locations.

Networking and Connectivity: Oversee network infrastructure and connectivity solutions, including LAN/WAN, VPN, and wireless networks, to support seamless communication and collaboration.

On-Site IT Support: Coordinate and oversee on-site IT support services, including desktop support, conference room and AV equipment support, hardware maintenance, and troubleshooting, to minimize downtime and disruptions.

Service Desk Operations: Locally manage the 24x7 service desk team to provide timely and effective support for all IT-related issues and inquiries, ensuring high levels of customer satisfaction and resolution.

Vendor Relationship Management: Manage relationships with IT vendors and service providers, including contract negotiations, performance monitoring, and vendor selection for new initiatives.

Software Licensing Negotiations: Negotiate and manage major software licensing agreements with vendors to optimize costs, ensure compliance, and support business objectives.

Executive Communication: Maintain ongoing communication with local executive leadership to provide updates on IT initiatives, address concerns, and align IT strategy with business goals.

What will our ideal candidate bring to Fluence?

Minimum of 10 years of experience in IT infrastructure and operations management, with at least 5 years in a leadership role

Bachelor’s degree in computer science, Information Technology, or related field; Master’s degree preferred.

Strong technical background in networking, systems administration, and cloud computing, with experience managing SaaS-based systems.

Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.

Strong leadership and team management skills, with experience leading and developing high-performing IT teams.

Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs

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