Service Specialist

Number of employees

1010

Alpharetta, GA, USA, United States

Posted on: 2023-10-16

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.
 
OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

ABOUT THE POSITION

Location: Hybrid in Alpharetta,GA

Fluence is embarking on a digital transformation journey to enable the company's mission to create a sustainable, clean-energy future for future generations. Global ERP implementation will be at the core of the transformation and will be a strategic companywide initiative.
We are looking for talented and passionate individuals to join our digital transformation team. As a member of the digital transformation team, you will be responsible for working with stakeholders across the company to design and implement the SAP S4 HANA platform. This is a challenging but rewarding opportunity for individuals passionate about technology and sustainability. This is a unique opportunity to join a team that is at the forefront of the energy revolution. You will have the chance to work on cutting-edge technology, collaborate with talented people from all over the world, and make a real difference in the fight against climate change.
 
If you are interested in a challenging and rewarding career, we encourage you to apply.
 
As a Service Specialist, you will:
 
Ensures exceptional post-sales service and support for our valued clients. Provides technical assistance, coordinates service activities and maintains strong customer relationships. Enhances customer satisfaction and loyalty through effective communication, problem-solving, and timely resolution of issues.
 
Responsibilities
· Customer Relationship Management: Define link between Fluence/s CRM system and SAP S4/Hana for service sales.
· Technical Support: Define and implement required process steps and interfaces between SAP4/Hana and Fluence Service It-Tools for technical customer support and troubleshooting in service maintenance.
· Parts and Service Coordination: Define and implement required IT and process interfaces for Parts and Service Coordination aiming towards a coordination of the procurement and delivery of necessary parts for repairs
· Continuous Improvement: Identify opportunities for process improvement relating to the link of the SAP S4/Hana application within the after-market service
· Training and Knowledge Sharing: Conduct internal training sessions SAP s4/Hana application and monitor implementation of best practices

Here are some of the benefits of joining our digital transformation team:
•Competitive salary and benefits package
•Collaborative and supportive work environment
•Opportunities for professional development and growth
•Chance to make a real difference in the world


Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 

What does the ideal candidate bring to Fluence?

  •   Bachelor’s degree in Business
  •   8+ years of experience in after-market service and support, preferably in Energy industry.
  •   Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and effectively prioritize tasks.
  • Knowledge of Salesforce, MS Office tools like Excel, Word is a plus.
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