Service Desk Engineer

Commonwealth Fusion Systems

1050

Devens, MA, United States

Posted on: 2025-11-17

Category: renewables

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Commonwealth Fusion Systems (CFS) is on a mission to deliver clean fusion energy to the planet fast enough to matter for humanity’s biggest challenges.

It’s urgent. The gap between the energy we need and the energy we have is widening every day. Fusion is a critical part of the energy transition away from fossil fuels, a new chapter for the world’s energy supply.

We’re committing to delivering fusion power plants and a full-fledged fusion energy industry as we’ve delivered on other promises. Like the world’s strongest high-temperature superconducting magnet, the game-changing technology that’s making commercial fusion energy a reality.

We’ve raised over $2 billion in capital — more than any other fusion energy company — and attracted top talent to design, build, and deliver commercial fusion power plants. And we’re working with policymakers and suppliers to make fusion energy available globally.

As we push toward the fusion-energy future, we’ll keep setting and meeting milestones, sharing and validating our progress, and encouraging others to do the same.

About Commonwealth Fusion Systems:

Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy.

Combining decades of research, top talent, and new technologies, we’re designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future.

We’re in the best position to make it happen. Since 2018, we’ve raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world.

Now we’re looking for more thinkers, doers, builders, and makers to join us. People who’ll bring new perspectives, solve tough problems, and thrive as part of a team.

If that’s you and this role fits, we want to hear from you.

Join the power movement as a Service Desk Engineer

Are you an experienced service desk professional or budding systems administrator that strives for more and craves engineering projects and experience? The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition, this role will report to the IT Service Desk Lead and work very closely with the infrastructure team on foundational infrastructure, architecture, and security projects. We’re looking for someone who’s a motivated "ticket slayer" on the service desk and asks the right questions to understand the business process of our users. We’re hoping to find someone who brings the knowledge and experience working to automate our processes such that we avoid repetitive manual labor and service tickets altogether in the first place.

#LI-Onsite

At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we’re eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges.

We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.

This role requires compliance with U.S. laws concerning the export of controlled or protected technologies or information (collectively, “Export Control Laws"). Any offer of employment will be contingent on the need for compliance with such Export Control Laws.

What you'll do:

Work on a team as a primary point of contact to deliver top-notch support to our highly technical end users with grace, patience, and efficiency

Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal

Work day to day with members of our IT team to assist in engineering projects and various tasks as needed

Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc.

Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks, including deploying patches, implementing encryption, and updating security configurations on end-user devices to ensure compliance with security policies and industry best practices

Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems and the ability to work independently but also strong team collaboration and communication skills

Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful

Provide rotational Flex Hours and off-hours support as well as occasional after-hours availability for system upgrades, etc.

Execute on short to mid term assignments that are set by management. Some problem solving skills are required and engages appropriate resources when barriers arise. Able to plan out work based on clearly defined goals. Contribute proactively to policy and process development

Understand how their work fits into team strategy, and are able to prioritize short to mid term tasks to align with that

Provide documentation, instruction and collaboration for other team members and the community

Collaborate with team members and the wider community by providing documentation and instructions

What we’re looking for:

Previous experience providing customer-facing desktop support

Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite, Dropbox, Okta, Zoom, etc.) as well as experience auditing systems

Experiencing working in and understanding of an Active Directory / Azure AD environment

Experience supporting end users on Windows, Mac, and Linux

JAMF, MECM/SCCM or Intune experience imaging machines, providing remote support, and supporting remote installation of applications

Previous experience in supporting users both in office and working remotely

Jira, Confluence, and Fresh Service Management experience

AWS and Infrastructure experience a plus

Networking and security experience a plus

Scripting and automation experience a plus

Linux experience a plus

Familiarity with the organized chaos that comes within a startup environment

Bonus points for:

Preferred experience in a mixed technology environment with Microsoft, Google and Apple products

Relevant IT certifications (Comptia A+ N+, Security +)

Must-have requirements:

Ability to occasionally lift up to 50 lbs

Perform activities such as typing, standing, or sitting for extended periods of time

Willingness to occasionally travel or work required nights/weekends/on-call

Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics

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