Service Concierge, Millbrae

Number of employees

4800

Millbrae, CA, United States

Posted on: 2023-01-27

Category: emobility

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.  

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, and directing client inquiries. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
·       California (Bay Area) - $25


Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols  
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
 
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

The Role:

  • Provides a world-class customer experience to all Lucid Motors clients, internal and external
  • Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
  • Coordinate client appointments as needed
  • Effectively handle multiple priorities while maintaining a high level of organization and customer service
  • Handles other administrative duties as needed
  • Communicate with the highest level of professionalism with all clients
  • Work closely with other members of the service team
  • Perform valet duties as needed
  • Coordinate alternate transportation (loaner/rental vehicles) as needed for clients
  • Have a passion for sustainable transportation and changing the automotive industry
  • Qualifications

  • Provides a world-class customer experience to all Lucid Motors clients, internal and external
  • Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
  • Coordinate client appointments as needed
  • Effectively handle multiple priorities while maintaining a high level of organization and customer service
  • Handles other administrative duties as needed
  • Communicate with the highest level of professionalism with all clients
  • Work closely with other members of the service team
  • Perform valet duties as needed
  • Coordinate alternate transportation (loaner/rental vehicles) as needed for clients
  • Advantageous Experience:

  • Have a passion for sustainable transportation and changing the automotive industry
  • Experience in luxury retail
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
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