Senior Systems Engineer, Field Issues

zoox

4100

Foster City, CA, USA

Posted on: 2026-01-02

Category: emobility

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Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.

Zoox is on an ambitious journey to develop a full-stack autonomous mobility solution for cities and safely deploy such a robotaxi solution. Zoox’s System Design and Mission Assurance (SDMA) team is responsible for constructing the safety case and validating that our vehicles are safe enough to be deployed for autonomous driving. We play a foundational role for the success of the company. As Zoox prepares to launch our technology on public roads, we are seeking an experienced systems engineer who can bring the system safety engineering discipline to the field operations to ensure safe continuous operations of Zoox technology.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

In this role, you will:

Be the point of contact for SDMA for field service issues related to SDMA safety and fail operational metrics. Triage the issue and lead/support the issue resolution process. Be available to support onsite issue investigation and resolution with short notice.

Design and improve internal tooling to support efficient triage and investigation of service events

Conduct root cause analysis using industry-standard methodologies (5-why, fault tree, fishbone analysis, FMEA, CAST, etc.)

Recommend corrective action plans (short and long-term) and improvement strategies based on investigation findings and align with cross-functional stakeholders (engineering, operations, legal, safety policy, manufacturing, etc.) to define the solutions. These corrective action plans could include engineering solutions in hardware and software, as well as operational mitigations and process improvement

Ensure continuous feedback loop to to improve and refine operational safety requirements

Proactively identify potential safety hazards and service issues in Zoox’s field operation of autonomous driving as a service through structured predictive safety analysis and review of historical operational data.

Be a part of the rotational on-call engineering team during milestone launches and operations.

Brief and report to executive teams

Qualifications

BS degree in a relevant engineering field

Have minimally 6-8 years of working level experience and 5+ years of experience in deploying and managing complex field operations in relevant domains

Hands on experience with incident investigations

Experience automating and improving processes for quality and efficiency

Systems engineering and system safety training

Possesses excellent EQ with an empathetic communication style that fosters connection, collaboration and motivation

Track-record in managing complex cross-functional projects

Bonus Qualifications

Working experience in automotive industry or the autonomous driving technology industry

Familiarity with large-scale data analysis and prioritization for use in quantitative risk analysis

Working level experience with safety critical systems

Familiarity with industry safety standards such as MIL-STD-882, ISO 26262, ISO 21448, etc.

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