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About the company:
As a Senior Systems Administrator at Omnidian, you will be a technical force multiplier during a period of rapid global expansion. You are a self-directed architect who thrives in high-growth environments, enjoys owning and improving systems, proactively leveraging modern AI tools to automate complex workflows and engineer resilient infrastructure.
You will spend 60% of your time leading high-impact IT projects, 20% on proactive security remediation, and 20% providing Level 2+ support for our global, asynchronous workforce across the US, Australia, and Latin America. This role is primarily focused on project-based work and owning infrastructure improvements, with limited reactive support responsibilities.
High-Stakes Execution: Lead the implementation and lifecycle management of high-stake infrastructure projects (IDP, MDM, ITAM) from conception to full completion.
Technical Mentorship: Serve as a senior technical escalation point and mentor junior IT staff , fostering a culture of continuous learning
Architectural Oversight: Contribute to architectural decisions for SharePoint Online, ensuring site designs meet the specific data-governance needs of Finance and Legal while maintaining audit readiness.
Global Infrastructure Scaling: Own, support, and implement infrastructure solutions to meet sudden demand spikes, particularly during international expansion, Mergers & Acquisitions (M&A), and the onboarding of offshore staff.
Vulnerability Remediation: Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities within SOC2 and ISO frameworks.
DR & BCP Support: Support and contribute to the development and testing of Disaster Recovery (DR) and Business Continuity Plans (BCP), primarily managed by the Information Security Team.
Technical Standards: Establish and maintain technical designs and configuration baselines for all managed workstations, ensuring no “configuration drift” occurs across the global fleet.
L2+ Technical Escalation: Provide high-level engineering support for complex hardware and software issues for a remote global team that exceed standard specialist capabilities.
Observability & Monitoring: Design and maintain monitoring and observability frameworks to proactively track global system health and maintain high situational awareness.
Vendor & Roadmap Alignment: Interact with key SaaS and infrastructure vendors to understand product roadmaps and articulate complex technical requirements for internal projects.
Cloud Application Management: Provide deep technical management for the global cloud stack, including Google Workspace, GCP, Endpoint Detection & Response (EDR), and CRM solutions.
ITIL Service Delivery: Operate within the ITIL framework for all service delivery, following a disciplined approach to incident, request, and change management.
Change Management: Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the downstream impact of infrastructure changes before execution to ensure minimal business disruption.
AI-Augmented Engineering: Proactively leverage AI tools including Gemini, and Claude AI to validate administrative scripts, synthesize technical data, and rapidly develop Standard Operating Procedures (SOPs).
Knowledge Management: Act as a lead contributor to the team Knowledge Base, ensuring that project-level architectural decisions and troubleshooting workflows are documented as "living" resources.
High-Stakes Project Leader: You have a proven track record of driving complex infrastructure projects to successful completion under pressure.
Independent Critical Thinker: You bring the situational awareness to understand the "downstream" effects of technical decisions and act swiftly to prevent small issues from becoming global incidents.
Autonomous Architect: You don't just follow a roadmap; you help build it by identifying infrastructure gaps and proposing technical solutions with a bias for action.
AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation.
Global Communicator: You are comfortable working across time zones and possess the articulate communication skills required to lead cross-functional projects.
Proven Project Leadership: Demonstrated experience leading high-stake IT infrastructure projects from initiation to full delivery and documentation.
Professional Experience: 4+ years in systems administration or infrastructure engineering in a high-growth environment.
Certifications: ITIL 4 Foundation is required. Project management certification/experience is a plus.
Expert Scripting: Expert-level proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira).
Technical Mastery: Strong experience with cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, SharePoint)
AI Literacy: Demonstrated experience leveraging AI platforms (e.g., Gemini, Claude AI) to accelerate troubleshooting, automation, and documentation.
Candidates looking to grow into future IT leadership roles are encouraged to demonstrate experience in:
Strategic Roadmapping: Contributing to 1–3 year IT infrastructure roadmaps that align with global business objectives.
Financial Acumen: Familiarity with managing IT department budgets, including OpEx/CapEx forecasting and SaaS spend optimization.
Compliance Leadership: Leading technical readiness for SOC2 or ISO audits and developing internal control frameworks.
Stakeholder Management: Experience presenting technical project updates and infrastructure risks to non-technical executive leadership (Legal, Finance, People Ops).
Project Velocity: Majority of assigned project roadmaps are completed on schedule.
Security Posture: 100% of "Critical" and "High" security findings remediated within the defined compliance window.
Automation ROI: Successfully reduce manual onboarding/offboarding hours by 40% within the first 6 months through automation.
Onboarding Scalability: Successfully automate the technical onboarding process to handle rapid headcount spikes without manual intervention.
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