Senior Project Manager - Digital Support Enablement & CX

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director – Support System & Tools Integration

What You Will Be Doing

• · Project Leadership: Lead and manage multiple projects within the Digital Support Enablement & CX team, ensuring timely delivery, scope adherence, and quality outcomes.
• · Process Optimization: Design and implement an effective project management process from project initiation to closure, focusing on capturing project status, milestones, and ensuring transparency.
• · Collaboration: Work closely with cross-functional teams, including product managers, architects, developers, and business stakeholders, to drive project progress and successful execution.
• · Documentation Management: Oversee the timely generation of essential documents such as business requirement documents, product requirement documents, and design documents.
• · Release Management: Plan and track release schedules meticulously, validating the Move to Production process for seamless deployment.
• · Issue Resolution: Identify and address conflicts and impediments in project progress by coordinating meetings and collaborating with stakeholders.
• · Reporting: Regularly produce comprehensive project status reports, highlighting milestones, potential risks, and areas requiring attention.
• · Risk Management: Proactively identify and communicate potential project risks, working with stakeholders to develop mitigation strategies.
• · Project Completion: Track projects that need to roll over to subsequent releases, prioritize based on business needs, and ensure smooth transitions.

What You Will Bring to ChargePoint

• · Experience: Proven track record of 3-4 years in project management, preferably within digital support enablement and CX domains.
• · Leadership Skills: Strong leadership abilities to guide cross-functional teams and lead projects to successful completion.
• · Agile Proficiency: Proficiency in Agile methodologies, with experience using tools like Atlassian Confluence and JIRA.
• · Communication: Excellent communication and interpersonal skills for effective collaboration and stakeholder engagement.
• · Problem-Solving: Strong problem-solving and conflict resolution abilities to address challenges during project execution.
• · Organizational Skills: Exceptional organizational skills to manage multiple projects, milestones, and deadlines.
• · Adaptability: Ability to thrive in a fast-paced and dynamic environment, adapting to changing project requirements.
• · Customer Focus: Understanding of customer-centric principles to enhance digital support and customer experience.
• · Documentation: Ability to generate and manage project-related documents accurately and efficiently.

Requirements

• · Bachelor's degree in Computer Science, Engineering, Business, or related field.
• · Proficiency in project management methodologies and tools.
• · Knowledge of Atlassian tools (Confluence, JIRA) is preferred.
• · Strong analytical and problem-solving skills.
• · Adherence to project timelines and milestones.
• · Collaborative mindset and team-oriented approach.
• · Experience in the digital support or CX domain is a plus.
• · Certification in project management (PMP, PRINCE2, Agile) is advantageous.

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.