Senior Lead, Design Program Manager

Rivian Design Operations is seeking a Sr. Lead Design Program Manager for the Brand Digital Commerce program. With an eye towards scalability and agility, you will work with studio leadership to establish and lead day-to-day operations of the team including organizing team logistics, orchestrating design efforts with cross-functional partners, supporting internal initiatives, scheduling, weekly reporting, and resource management. This role requires a highly organized self-starter who has a thorough understanding of digital platforms and a proven track record for managing complex digital projects in an iterative and fast-paced environment.

The Digital Commerce team is responsible for the user experience and product design across the holistic user journey prior to delivery. We define and craft experiences enabling brand discovery, activation, intention, commitment, purchase, and onboarding all the way through to delivery. The opening can be located at any of our US facilities or be fully remote and reports directly to a Sr Manager, Design Operations. 

Responsibilities:

• Collaborate with Studio leadership to define operational properties across design, planning, reporting, risk management and resource management.
• Partner with Associate Creative Director to establish a bridge between design, engineering, product management and marketing teams by ensuring interdependencies are understood and planned for.
• Assess and improve flows of communication from working teams up to design leadership and outward to cross-functional partners.
• Drive large initiatives and align stakeholders across different teams, including senior leadership and executives.
• Develop and manage extensive program roadmaps, timelines, and communications across vertical programs spanning across multiple channels and products functions.
• Communicate and negotiate priorities, scope, expectations, dates, and milestones with cross functional team members, including product management, engineering, quality assurance, and senior leadership and executives.
• Manage end-to-end program and project lifecycle from prioritization, briefing, creative development, delivery, VQA, to post launch maintenance and iteration.
• Creates a plan around team health for the design team (lunch & learns, speaker series, workshops, etc.) and collaboration with cross-functional partners (work sessions, retros, etc.).
• Partner with finance and the supplier team on budget forecasting and freelancer and or vendor contracts.

Requirements:

• 10+ years of experience in project/program management, working closely with creatives (i.e. designers, copywriters, strategists), product managers, engineering, stakeholders.
• Demonstrated experience in and understanding of digital production, UX research, UX design and customer journey development.
• Demonstrated track record of establishing systems, and programmatic approaches to organizational challenges that are flexible in execution.
• You know how to balance long-term strategic thinking and near-term execution.
• Proven experience managing complex programs and/or multiple projects simultaneously.
• Ability to operate effectively in ambiguity and a willingness to pivot as needed.
• Excellent written and verbal communication skills, attention to detail and superior organizational skills.
• Ability to work as well independently as within a team.
• Proficient in Jira, Confluence, Figma, Asana, Slack, Microsoft Suite.