Scheduling Co-ordinator

Octopus Energy

3800

Sheffield, UK, United Kingdom

Posted on: 2024-01-30

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We're looking to hire a new Scheduling Co-ordinator to join our ECO Installers team! You will be responsible for the day-to-day diary planning of our field teams which consists of Cavity Wall and Loft Installers, Plasterers and Insulation Installers, as well as completing administrative tasks to ensure completion of jobs and maintaining customer records. This role is hybrid and will be based in the Sheffield office with the option to work from home two days a week.

Main duties include:

Co-ordinate and dispatch engineers to various customer locations throughout the UK ensuring efficiency in effective geographical planning.

Effectively manage incoming calls, email and other communication channels in a friendly and professional manner.

First point of contact for customer enquiries and appointment bookings.

Collaborate with engineers to ensure they have all necessary information required to complete the work in the given timeframes.

Maintain accurate and up to date customer service records.

Liaise with Service engineers to handle any ‘jeopardy jobs’ effectively and efficiently.

Liaise with Service Managers to ensure jobs are responded to and updated in real time.

Collating engineer’s job sheets and uploading them efficiently.

Provide general administrative support to ensure jobs are closed down correctly.

Any ad-hoc duties to enable the effective running of the department.

Skills required:

Previous experience in a scheduling role is essential with strong geographical knowledge.

Strong organisational and time management skills with the ability to prioritise tasks effectively.

Excellent verbal and written communication skills.

Proficient in the using computers and a good working knowledge of Google & MS office including Excel to an intermediate level.

Exceptional attention to detail and accuracy in data entry and record keeping.

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

Visit our perks hub - Octopus Employee Benefits

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