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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
We are on the hunt for a high-energy Sales Trainer to join our mission of driving the future of sustainable transportation. This role is the heartbeat of our sales team development, responsible for ensuring every new starter and seasoned EV Expert has the tools, skills, and confidence to deliver world-class service.
We need someone who doesn't just "deliver training" but breathes life into our sales methodology. You will be the architect of our learning journey, bridging the gap between potential and performance while ensuring our unique OEV culture is woven into every session.
Your role? To own the end-to-end training lifecycle - from onboarding new recruits to conducting advanced coaching for our established teams. Your primary focus will be increasing speed-to-competency for new hires and driving conversion improvements across the teams.
This position comes with a generous car allowance and an office that's more than just a workplace - it's an inspiring environment, located in the heart of Weybridge, where you'll be stationed 2 -3 days a week.
What you'll do
Onboarding And New Starter Success:
Lead the onboarding journey for all new EV Experts, ensuring they are supported, skilled and ready to hit the ground running.
Deliver training on our sales methodology, product knowledge and our core mission.
Monitor speed-to-competency, identifying gaps early and providing the "over the shoulder" coaching needed to get new starters to target quickly.
Sales Excellence And Coaching:
Conduct regular L&D sessions for the sales teams to improve their soft and sales skills.
Act as a champion of our sales methodology, proactively spotting methodology gaps and refining training materials to improve customer experience.
Collaborate with Sales Managers to identify team-specific performance trends and create tailored workshops to address them.
Content And Strategy:
Design and iterate training propositions and materials that align with OEV and the sales team.
Maintain the department training roadmap, ensuring all of our levelling up skills are accessible to those looking to progress.
Use data and insights from CSAT and Trustpilot scores to guide training focus and improve overall customer experience.
Culture And Compliance:
Embed OEV culture and values into all training programs, ensuring a culture of "Customer Love" is instilled from day one.
Ensure regulatory compliance, training teams to maintain a compliance score in line with FCA guidelines.
Help embed a "Be Brave" mindset, encouraging EV Experts to experiment with new approaches and share successful outcomes.
What you'll need
Proven Sales Training Experience: A track record of delivering impactful training in a fast-paced, phone-based sales environment.
Methodology Expert: Deep understanding of structured sales methodologies and the ability to coach others on them.
Exceptional Delivery: A dynamic and engaging presentation style with the ability to adapt to different learning types and personalities.
Analytical Thinking: The ability to use qualitative and quantitative data to identify training needs and measure the impact of your sessions.
Passion for Sustainability: A genuine interest in Electric Vehicles and a drive to help people embrace green energy.
Self-Starter Attitude: The ability to think independently, manage your own time, and get things done ahead of schedule.
Why else you'll love it here
Things to note
🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!
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