Sales & Retail Performance Manager

Lucid Motors

5500

Amsterdam, Netherlands

Posted on: 2023-12-04

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Sales & Retail Performance Manager will play a critical role in supporting Lucid Motors' overall European Retail Sales & Retail performance objectives. This position requires a strong understanding of operational processes, data analysis, project management, and cross-functional collaboration. The successful candidate will be responsible for identifying operational inefficiencies, developing improvement strategies, and implementing solutions to enhance overall business performance.

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

The Role:

Work alongside the European Director Retail to provide direction, management and execution on key sales programs and objectives to retail teams

Serving as a contact person for Retail across multiple functions and business teams, helping to translate high-level strategy into clear, executable goals to solve problems, remove roadblocks, and mitigate risk

Continuously improve the customer experience and local customer journey by working closely with the HQ marketing and sales department

Tracking customer satisfaction levels on all elements of the customer journey and build action plans on how to keep improving

Organize and overview European-wide sales activities, performing all relevant actions to support a fast-paced, fast-growing environment

Manage and drive multiple concurrent projects with cross-functional partners

Develop and implement analytics and measurement criteria to establish increase the efficiency of retail teams

Analyze data and draw insights which will form the core strategy for Retail sales in Europe

dentify areas of improvement within retail and sales process and procedure and take the lead cross-functionally to improve efficiency and customer experience. Align and optimize sales procedures across current and new studios to achieve consistency across all European studios and retail activities.

Take ownership of various retail projects and ongoing operational support during and after new studios handover across Europe

Request to and support the cross-functional teams with the implementation and realization of the seamless integrated new sales process and tools such as Lucid Financial Services through hand-on approach across the different locations with a focus on commercial effectiveness and sales success

Participate in cross-functional meetings to influence local market operational needs/requirements of upcoming locations

Requirements:

Bachelor' degree in business administration, operations management, or a related field. MBA preferred

5-10 years of experience in retail, sales operations, project management, leadership preferably in Automotive retail and/or wholesale

Proven experience in business operations, performance management, and project management.

Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.

Excellent organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.

Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Track record of success in developing relationships with internal & external stakeholders, working collaboratively, and leveraging influence to drive initiatives

Proficient in using data analysis tools and software, such as Excel, SQL, and MS Office, Smartsheet, Lucid chart, Confluence, SalesForce and Tableau)

Demonstrated ability to lead and influence cross-functional teams.

Independent thinker, self-starter, goal-oriented, hands-on and team player who is able execute at a high level in fast-paced environments

Knowledge of electric vehicle industry trends and best practices is a plus.

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