Revenue Operations Manager

Who We Are 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arcadia Platform, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking a highly motivated leader to join our Community Solar Revenue Operations team. This individual will be responsible for managing a portfolio of community solar projects in a number of different markets. The ideal candidate is a driven self-starter that is motivated to leverage their project management, data, and leadership skills to fight climate change!

Arcadia is open to fully remote candidates and employees have access to co-working spaces.

#LI-REMOTE

What you'll do:

• Manage a portfolio of Community Solar projects, driving strategy and initiatives that optimize the financial health of these systems
• Partner with the data team to build, and maintain the metrics required to track the health of your projects and ensure obligations are being met
• Develop market-specific SOPs in partnership with the   Director, Rev Ops, and team leads across the globe
• Own the relationship with utility representatives to ensure that: 
• We maintain accurate and complete subscriptions for all projects under management
• There is an appropriate escalation path for the billing team to navigate billing and crediting issues 
• Ad-hoc/problem-solving of key market, developer, and financing issues
• Complete requests when same-day delivery is required 
• Work extensively with Client facing team to ensure
• Client goals are being met 
• Projects are prioritized appropriately
• Utility blockers and issues are communicated effectively 
• Market-specific requirements are fully understood and can be communicated back to client 
• Ensure we comply with all market-specific regulations and reporting requirements 
• Become a community solar subject matter expert and contribute to maintaining our knowledgebase of utility-specific operating procedures and regulations
• Work extensively with billing and credit reconciliation teams to understand under-performance, host bill results, host banked credit amounts, and adjust strategy as needed
• Collaborate with a global team to ensure the timely delivery of contractual obligations
• Work with the waitlisting/onboarding team to ensure projects are 100% subscribed 

What will help you succeed:

Must-haves:

• Bachelor’s Degree
• Excellent excel skills with theability to extract and convey themes to internal and external stakeholders from large data sets
• Demonstrated experience aligning and influencing cross-functional teams and diverse stakeholders
• Advanced project management skills
• Proactive communication style
• Proven ability to break down complex problems and implement iterative solutions
• A growth mindset and comfort with ambiguity
• Rigorous attention to detail
• Have a passion for clean energy and an interest in helping to better the environment

Nice-to-haves:

• Strong preference will be given to those with 3+ years working in the energy industry 
• Proficiency in SQL and HEX

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year
• 17 annual company-wide holidays including a week-long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. Please note that we are unable to offer visa sponsorship for this position at this time

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing [email protected].

Target Annual Compensation Range for this role will be $85,000 to $145,000. There will also be a competitive benefits and equity (bonus if applicable) component to the package. The exact compensation at which this job is filled will be determined by the skills, experience, and location of the qualified candidate.